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- Tasks: Assist in the smooth operation of the marina and enhance guest experiences.
- Company: Join a vibrant marina team focused on customer satisfaction.
- Benefits: Flexible hours, training provided, and a fun work environment.
- Why this job: Perfect for boat lovers wanting to engage with guests and learn new skills.
- Qualifications: GCE level education, swimming ability, and good communication skills.
- Other info: Opportunity to work weekends and gain valuable experience in a unique setting.
Minimum hours
Minimum 20 Hours (to include some weekend working & vacation cover) and flexible to meet needs of business
Role and Responsibilities
To assist the small Marina team in ensuring the safe and efficient operation of the marina whilst positively contributing to the Guest experience, whilst maximising revenue opportunities.
Responsibilities
- Assist with berthing of visiting boats to ensure efficient berth utilisation to maximise revenue and Guest experience
- Making marina bookings via the various booking channels i.e. phone, email and social media
- Ensure payments are taken and captured within the Marina systems.
- Maintain the required operational standards in line with the Company policies and guidelines.
- Positive interaction with Guests through various channels – VHF radio, face to face, telephone, email and social media.
- To undertake all other reasonable request from Management as required.
Qualifications and education requirements
- Educated to GCE level or equivalent
- Able to Swim
- Ideally VHF Radio SRC certified, but not essential as training will be provided
Preferred skills
- Confident communicator, with excellent telephone manner and good written English
- Proficient in MS Office
- Good problem-solving skills
- Flexible and willing to adjust to needs of the business
- An interest in boats with line handling skills
- Able to work solo
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Marina Host employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Host
✨Tip Number 1
Get to know the marina scene! Spend some time visiting local marinas and chatting with staff. This will give you insights into what they look for in a Marina Host and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you nail that positive interaction vibe.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to the needs of the business during your interview. Share examples from past experiences where you've successfully adjusted to changing situations.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your interest in boats and any relevant skills in your application to catch our eye.
We think you need these skills to ace Marina Host
Some tips for your application 🫡
Show Your Passion for the Marina: When you're writing your application, let us know why you're excited about working at the marina. Share any personal experiences with boats or marinas that highlight your interest and enthusiasm for the role.
Be Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences that match the job description.
Highlight Your Communication Skills: Since you'll be interacting with guests through various channels, it's important to showcase your communication skills. Include examples of how you've successfully communicated in previous roles, whether it’s face-to-face, over the phone, or via email.
Tailor Your Application: Make your application stand out by tailoring it specifically to the Marina Host role. Refer to the responsibilities and qualifications listed in the job description, and explain how your background makes you a perfect fit for our team.
How to prepare for a job interview at MITIE GROUP PLC
✨Know Your Marina Stuff
Familiarise yourself with the basics of marina operations and guest services. Brush up on common terms related to berthing and boat handling, as well as any relevant safety protocols. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of guest interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, whether face-to-face or over the phone. Highlighting your confident communication style will make you stand out.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work weekends or cover vacations. Companies appreciate candidates who can adapt to changing needs, so share any past experiences where you’ve had to be flexible in your work schedule.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled challenges effectively. Whether it was resolving a guest complaint or managing a booking issue, having concrete examples will illustrate your problem-solving abilities and show that you're proactive in ensuring a positive guest experience.