Front Of House Security Officer in Manchester

• Front Of House Security Officer- Manchester

  Reporting to: Manchester Site Security Manager

  Position: - Permanent/Core

  Rota Pattern: – Monday to Friday only

  Hours: - 12 hours per shift

  Pay: - £14.25 an hour

  Day shifts timings: - 07:00 to 19:00 only

  Qualifications:

  • Skills for Security trained & certificated
  • SIA licensed
  • First Aid trained & certificated
  • ACT Awareness certified (desirable)
  • IT literate

  Previous Experience

  • Corporate Customer Services background (desirable)
  • Ability to use MS Windows and MS Office applications
  • A sound understanding of electronic security Access Control & CCTV systems (desirable)

  Personal Skills

  • Physically fit to fulfil active job role requirements as it is a standing position.
  • Ability to work proactively, pay attention to detail and use intuition
  • Customer Facing/front of house skills
  • A high standard of bearing and turnout
  • Excellent telephone manner
  • Ability to demonstrate a commitment to delivering a high-quality service
  • Ability to liaise with others at all levels including senior management and customers clients
  • Ability to work within established procedures and contribute positively to any improvements
  • Application of conflict management in support of conflict de-escalation and resolution
  • Disciplined and Professional attitude
  • Proficient in written and oral communication
  • Computer literate and good administration skills
  • Ability to deal with and control emergency situations
  • Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
  • Comply with commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
  • To read, understand and comply Code of conduct.
  • Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
  • Work collaboratively with colleagues and supervisors.
  • Excellent time keeping
  • Should be proactive and self-motivated
  • Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

  Responsibilities & Specific Tasks

  • Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
  • Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
  • Provide assistance, directions and guidance to visitors on arrival
  • To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
  • To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
  • Escorting of contractors and cleaning operatives in line with agreed procedures
  • Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
  • To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events
  • To react positively and professionally in support of security operations and emergency situations as required
  • Successfully complete site induction training to satisfactory standard.
  • Complete satisfactory probationary assessment as part of personal training and development plan

  Operational Duties

  • Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
  • The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
  • Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
  • Greet and assist staff, and visitors in a friendly and professional manner
  • Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
  • Provide directions, guidance, and information to individuals seeking assistance
  • Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
  • Complete incident reports and maintain accurate records of security-related activities
  • Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
  • Maintaining the highest standards of professionalism at all times
  • Pinpoint suspicious behaviour and take remedial non- confrontational action
  • To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
  • To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
  • To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
  • Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
  • Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
  • Observation and surveillance skills to include risk and threat identification
  • Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
  • Speedy and accurate reporting of suspicious activity
  • Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
  • Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
  • Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
  • Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.
  • Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
  • Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
  • To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
  • To follow and comply with all routine site operating procedures
  • To maintain communications in support of local and wider regional operations

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