Mitie has a great opportunity for an organised, efficient, and experienced Control Room Operators to join our security team in Manchester. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. There are also administrative tasks to support the whole security contract, which includes creating incident reports, requesting engineers, and communicating via radio with emergency services and members of the public.
If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.
You will be contracted to 42 hours a week with a pay rate of £13.88per hour. You will report to the sites Supervisor.
The shifts are 4 on 4 off . There are day and night shifts available, and extra shifts are offered to cover absence and holidays within the team.
You will be trained at two of our clients critical locations,
Benefits Package
- Employee Shares Scheme
- Staff Retailer Discount
- Pension Scheme
- Paid breaks
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
Main Duties
- Your key responsibilities will include assisting with daily operational requirements – ensuring compliance and accurate recording of incidents. As part of your role, you will be required to escal… ???
- You will also be supporting the Shift Supervisor where required.
The ideal candidate
- You will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
- You will need to be a team player with an enthusiastic attitude.
- You should be able to work on own initiative.
- Excellent communication skills is essential (written and verbal).
- Corporate Security experience is preferred but not essential.
- Flexible approach to work to suit the business needs.
- Calm under pressure.
- Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Qualities
- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication skills
- IT Literate
What we are looking for
- Previous Security Experience
- CCTV License
- SC Clearance desirable
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Control Room Operator MCC in Manchester employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
