At a Glance
- Tasks: Be the go-to person for FM issues and keep our spaces looking sharp.
- Company: Join a dynamic team focused on exceptional service and support.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive atmosphere.
- Why this job: Make a real difference in creating a welcoming environment for everyone.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 35000 € per year.
Responsibilities
- Act as the first point of contact for FM-related issues, logging and chasing work orders.
- Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
- Provide visible floor presence, proactively assisting building occupants.
- Support mailroom activity and advise on mail and distribution services.
- Take ownership of meeting room housekeeping and AV equipment.
- Update CAFM systems and ensure compliance documentation is maintained.
- Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
- Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications
- Proven experience in a customer service environment.
- Excellent interpersonal, written, and verbal communication skills.
- Self-disciplined, proactive, and able to work independently.
- Strong problem-solving skills and attention to detail.
- IT literacy including Microsoft Office and AV support.
- Desirable: IOSH Health & Safety qualification.
Business Support Lead in Manchester employer: Mitie Group plc.
As a Business Support Lead in our Manchester office, you will thrive in a dynamic work culture that prioritises collaboration and employee well-being. We offer competitive benefits, opportunities for professional growth, and a supportive environment where your contributions are valued. Join us to be part of a team that is dedicated to excellence and making a meaningful impact in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! If you can, visit the workplace or attend industry events. Being visible and approachable can make a lasting impression on potential employers.
✨Tip Number 3
Prepare for the interview like it’s the big game! Research the company, understand their values, and think of examples from your experience that showcase your customer service skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Lead in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled issues and supported others in the past, so share specific examples that showcase your interpersonal skills.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Business Support Lead role. Mention how your skills align with our responsibilities, like managing work orders and supporting mailroom activities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Lead. Familiarise yourself with FM-related issues and how to log and chase work orders. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Show Off Your Customer Service Skills
Since this role requires proven experience in a customer service environment, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your interpersonal skills and how you’ve resolved issues proactively.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to tackle unexpected challenges. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will showcase your strong problem-solving skills and attention to detail.
✨Get Comfortable with Tech
As IT literacy is key for this position, brush up on your Microsoft Office skills and any AV equipment you might encounter. If you have experience with CAFM systems, mention it! Being tech-savvy will give you an edge and show that you can handle the technical aspects of the job.
