Join Mitie – the future of high performing places.
Location: Wythenshawe
Contract: Full-time
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Application Support Advisor to provide essential technical support to front-line teams, ensuring systems and applications are used effectively and efficiently.
This role plays a key part in maintaining operational performance by managing system queries, supporting upgrades, and ensuring data accuracy across platforms. You will act as a central point of contact for support requests while working closely with internal teams and third-party providers to deliver high-quality service and continuous improvement.
Role Responsibilities:
- Provide technical support to front-line teams, managing a ticketing system and ensuring timely triage and resolution in line with SLAs.
- Build, configure, and deploy PDAs for engineering teams, supporting system upgrades and ensuring smooth implementation.
- Act as a data gatekeeper, managing the creation, update, and integrity of system records in line with approval and audit requirements.
- Investigate and resolve business queries, including technical issues and user training support, while maintaining accurate documentation.
- Collaborate with internal teams and third-party providers to prioritise workloads, maintain operational performance, and support mobilisation activities
What we're looking for:
- Strong IT skills with the ability to navigate multiple systems effectively
- Excellent organisational skills with the ability to prioritise workload & strong attention to detail and accuracy in data management
- Ability to communicate effectively with stakeholders at all levels
- Problem-solving mindset with a logical and proactive approach
- Customer-focused with a commitment to high service standards with a positive, enthusiastic “can-do” attitude
Desirable:
- Experience working within an engineering or facilities management environment
- Knowledge of Maximo or similar CAFM/asset management systems
- Experience supporting field-based teams or engineers
- Experience with system testing, upgrades, or device configuration (e.g. PDAs)
What's in it for you?
- Opportunity to play a key role in supporting operational systems and engineering teams
- Exposure to a collaborative and customer-focused working environment
- A supportive culture focused on performance, development, and continuous improvement
There's a place for you at Mitie — join us today
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Application Support Advisor in Manchester employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
