Mitie Group plc. is seeking a Customer Service Advisor to join the Technical Services Operations Helpdesk in Manchester. The role focuses on delivering facilities management support and outstanding customer service on a 24/7, 365‑day basis.
You will be the central point of contact for customers and colleagues, ensuring effective communication and timely issue resolution. Key duties include logging jobs, meeting SLAs/KPIs, and maintaining high standard service delivery.
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24/7 Facilities Helpdesk Coordinator (4 on / 4 off) in Manchester employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
