Mailroom Operative

Job title: Mailroom OperativeContract: PermanentHours: 37.5 hours per weekType of employment: Full TimeSalary: £ 25,272 per annum Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria England, CA2 7HYMail room operative job description

• Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.
• Collect outgoing mail from designated collection points and prepare items for dispatch.
• Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.
• Ensure urgent and time-sensitive correspondence is delivered promptly.
• Maintain accurate records of incoming and outgoing tracked mail and courier shipments.
• Operate and maintain franking equipment and ensure the correct postage is applied.
• Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.
• Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.
• Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.
• Respond promptly to enquiries relating to mail deliveries and collections.
• Promote positive working relationships with internal departments and external postal and courier providers.
• Ensure secure handling and storage of mail and parcels at all times.
• Maintain a clean, organised, and safe mailroom environment.
• Assist with departmental audits and service performance reporting as required.

• Good standard of literacy and numeracy.
• Excellent organisational skills and attention to detail.
• Ability to communicate effectively with staff at all levels.
• Ability to work independently and as part of a team.
• Ability to undertake frequent walking and manual handling activities across a large hospital site.
• Understanding of the importance of confidentiality and professional conduct.

Desirable Criteria

• Previous experience in a mailroom, logistics, facilities, or healthcare support role.
• Experience using franking machines, tracking systems, or courier management software.
• Knowledge of Information Governance and Data Protection principles.

Personal Qualities

• Professional and reliable.
• Customer-focused approach.
• Trustworthy and discreet when handling confidential information.
• Flexible and adaptable to changing operational demands.
• Able to work accurately under pressure.
• Demonstrates initiative and a positive attitude.