MAC Operations Manager - South

As an Operations Manager, you will be at the forefront of leading a team of MAC Managers and MAC Program Managers across our client's estate. We are seeking a candidate with substantial operational management expertise, capable of coaching and nurturing their team to deliver person-centred support for the business. Collaboration with the Head of MAC is crucial to drive both financial and operational excellence within your region, ensuring adherence to the highest quality standards and compliance with company policies and regulatory requirements. The role offers autonomy and flexibility, enabling you to manage your own workload, participate in meetings, maintain visibility in services, and oversee administrative responsibilities. Regular travel to client sites and Mitie offices forms part of the regional working arrangement.

Role Responsibility

• Lead, manage, and develop a regional team of MAC Managers and MAC Programme Managers to ensure the consistent delivery of high-quality, compliant, and commercially effective MAC services across the client estate.
• Provide clear guidance and day-to-day leadership, setting performance expectations and promoting behaviours aligned with Mitie values and the One Mitie approach.
• Maintain strong engagement with colleagues by being visibly active across the region, attending sites, meetings, and one-to-one interactions.
• Manage and develop your team, including objective setting, performance management, coaching, and ongoing development.
• Support succession planning and ensure team resilience during periods of leave or increased demand.
• Oversee regional performance, ensuring standards for quality, health and safety, compliance, financials, and customer satisfaction are consistently achieved.
• Address underperformance promptly and drive improvement.
• Plan resources effectively across the region, balancing workloads and priorities to meet client and business objectives, resolving conflicts and supporting escalations as needed.
• Act as a senior point of escalation for operational, commercial, and people-related matters, offering guidance and decision-making support to your team, suppliers, and internal stakeholders.
• Work closely with the Head of MAC and senior stakeholders to align regional delivery with strategic objectives and client expectations, fostering a positive, accountable, high-performing team culture.
• Encourage continuous improvement and support colleagues to deliver successful outcomes for clients, the people we support, and the wider Mitie business.

The Ideal Candidate

• Motivated, enthusiastic, and resilient, with a strong record of successful delivery in MAC or similar roles within a commercial environment.
• Demonstrates significant leadership experience and confidence in managing diverse projects within the MAC scope.
• A collaborative team player, skilled in working with peers and colleagues to achieve organisational vision and mission.
• Possesses high commercial awareness and well-developed organisational skills to uphold internal standards.
• Has proven experience with compliance, project management, and regulatory standards.
• Innovative, creative, and adaptable, able to balance business, colleague, and organisational needs for optimal outcomes.
• Desires to be actively involved in the services managed, demonstrating a commitment to present and effective leadership.

Job Description

The Regional Operations Manager is responsible for the operational leadership and development of a regional team, ensuring the provision of MAC services such as staff and IT relocations, furniture changes and provision, reutilisation, minor refurbishments, decommissions, and light construction. The role encompasses direct accountability for team performance, resource planning, compliance, and the delivery of projects within the MAC definition scope. The manager is expected to support strategic alignment, uphold quality standards, and maintain commercial effectiveness across the estate, whilst adapting to business needs and providing a visible leadership presence at client sites.

Competencies

• Experience developing and managing budgets across large teams.
• Ability to work with stakeholders at all levels, supporting the Head of MAC.
• Accountability for managing commercial, quality, and KPIs across the region.
• Effective and confident decision-making skills.
• Competence in team management and development to achieve positive outcomes.
• Proven track record in developing services within projects.
• Ability to problem-solve and implement strategies through to completion.
• Highly analytical and proficient in Microsoft 365.
• Full understanding of Mitie compliance requirements and relevant legislation.
• Holder of a valid driver's licence.

MAC definition - Mitie services provided via Property Work Request process are; Staff and Staff IT Relocations, Existing Furniture Changes, New Furniture Provision, Reutilisation of Furniture, Minor Refurbishments Works, Decommissions, Light Construction Refurbishments.