At a Glance
- Tasks: Support project planning and helpdesk operations while ensuring deadlines are met.
- Company: Join Mitie Ltd., a leader in facilities management at Heathrow.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team.
- Other info: Great opportunities for growth and collaboration in a fast-paced setting.
- Why this job: Be the backbone of exciting projects and helpdesk services in a dynamic environment.
- Qualifications: 1-3 years in project coordination or helpdesk, with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
- Job
- Title: Project and Helpdesk Admin | Location: Mitie Ltd., Heathrow IRC | Job
Type: Full‑time | Salary: £35k | Department: Operations, Project Management Office | Reports
- To: Project Manager / Head of Facilities
- Job Summary
We are seeking a highly organized and detail‑oriented Project and Helpdesk Admin to support the planning, execution, and delivery of projects across various departments, as well as the reactive side of FM to support day‑to‑day helpdesk operations.
The ideal candidate will coordinate schedules, resources, and information while ensuring project deadlines are met and help desk standards are maintained.
Key Responsibilities
- Assist in developing project plans, schedules, and budgets under the guidance of the Project Manager.
- Monitor project progress and handle any issues that arise.
- Act as the first point of contact for all FM service requests.
- Coordinate internal resources and third parties/vendors for the execution of projects.
- Prepare and maintain comprehensive project documentation, plans, and reports.
- Communicate with team members and stakeholders to clarify project requirements and timelines.
- Track deliverables and ensure timely submission of key project milestones.
- Organize meetings, take minutes, and follow up on action items.
- Receive, log, prioritise, and allocate reactive maintenance requests.
- Monitor helpdesk tickets from receipt through to completion.
- Ensure all work orders are updated and closed with accurate information.
Qualifications
- 1–3 years of experience in project coordination or help‑desk role.
- Strong organizational skills with a problem‑solving attitude.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and project management tools.
- Ability to work well in a fast‑paced, collaborative environment.
- Preferred Qualifications
- Project Management Professional (PMP) or CAPM certification.
- Experience in a specific industry such as IT, construction, healthcare, or marketing.
- Familiarity with Agile or Scrum methodologies.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development.
- A collaborative and supportive team environment.
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We think you need these skills to ace Vacancy Project & Helpdesk Administrator in Longford
Project Coordination
Helpdesk Operations
Organizational Skills
Problem-Solving Attitude
Written Communication Skills
Verbal Communication Skills
Microsoft Excel Proficiency
