Security Intel Officers in Longford

Job Objectives and Responsibilities

To provide an effective and efficient administration service to the Security department.

Ability to work as part of a team, being proactive in a demanding work environment.

To support functional teams at all levels in providing a fully comprehensive administration service to enable successful delivery of the Team's priorities.

To work as an integral team member to meet the needs and expectations of the organisation, stakeholders and business.

Main Duties and Accountabilities

• Provide routine support to the Head of Security Process and analyse security intel reports and any other information received.
• Manage and monitor Heathrow IRC's security reports.
• Develop positive and progressive relationships with internal and external stakeholders and colleagues.
• Maintain a system for the effective processing of security reports ensuring any identifiable action is reported to the Head of Security.
• Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
• Assist where required to produce and distribute, as required, documents and information, often of a confidential and sensitive nature, in a timely manner consistent with company standards of efficiency and accuracy.
• Attend and collate minutes and note‑taking during meetings for the Head of Security, as required.
• Develop and introduce innovative processes and procedures to improve efficiency and overall productivity of the administrative function within Security.
• Support the wider administrative team, undertaking duties as required, to assist in the smooth running of the Centre.
• Promote continuous process improvement.
• Ad hoc administrative duties.
• Produce graphs and data for analysis.
• Monitor and produce evidence from CCTV and other sources.
• Assist with security training for staff and stakeholders.

Person Specification

Previous administrative experience is required, ideally within an operations or security department.

Please see below for the Care & Custody competencies and MITIE values and behaviours that are important for this role.

• Delivering Excellence
• Produces high quality, accurate work to timescale
• Follows and understands Care & Custody standards and procedures
• Clearly understands consequences of not achieving standards
• Records and checks information and documentation accurately
• Maintains concentration and focus on task/job in hand
• Actively seeks ways to make improvements
• Accepts responsibility for own actions
• Communication
• Is confident, clear, accurate and to the point when sharing/giving information
• Maintains eye contact when communicating
• Asks questions and probes to gain relevant information
• Summarises key relevant points
• Seeks clarification when necessary
• Listens to and carefully reads instructions and information
• Is discreet and maintains confidentiality of information
• Is polite and tactful
• Checks theirs and others understanding
• Adjusts language to the demands of the situation
• Uses non‑verbal communication constructively and effectively
• Safety, Dignity and Diversity
• Shows respect for others treating people fairly with dignity and consideration
• Knows the Company policy on safety, dignity and diversity
• Maintains the health, safety and welfare of self and others
• Does not discriminate against or harass others
• Challenges inappropriate behaviour and language explaining why it is unacceptable
• Planning & Organising
• Is organised and structured in approach
• Prioritises and manages own time effectively
• Organises and plans own workload
• Completes tasks on time, meets deadlines
• Decision Making
• Obtains checks and understands all relevant and available facts before drawing a conclusion
• Recognises the need to take action
• Uses basic rules, common sense and past experience to identify problems
• Recognises when a current situation is like a past situation
• Understands how own tasks relate to wider framework
• Assesses situations objectively
• Change Orientation/Flexibility
• Is open to change and is flexible
• Is willing to try out different ideas, solutions, technologies and working practices/methods
• Adapts to changing requirements and priorities
• Quickly picks up new ideas and ways of working
• Supports and assists with implementation of new ideas
• Maintains effectiveness during rapidly changing situations or priorities
• Makes suggestions to improve practices, systems and procedures at work
• Questions existing methods constructively with the aim of improving service delivery
• Resilience/Drive
• Picks up problems, takes the initiative and deals with them without unnecessarily passing upwards
• Consistently delivers what is required to deadline
• Recognises importance of meeting objectives
• Bounces back after setbacks
• Keeps difficulties in perspective
• Accepts challenging work
• Seeks feedback on performance and constructively accepts it
• Evaluates own performance
• Accepts responsibility for own development
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