Technical Services Manager in London

ROLE: Technical Operations Manager HOURS: Full-Time (Monday to Friday, with flexibility as required) LOCATION: Tf L Contract – Pier Walk, London SALARY: £60,000 – £65,000 subject to experience

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams.

The role ensures the highest standards of technical service delivery, facilities management, and compliance, while supporting the realignment of portfolios and resources to meet evolving client and account demands.

• Role Responsibilities
• Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements
• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources
• Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery
• Manage overtime, budgets, and cost control to ensure financial efficiency
• Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management
• Scope and support project works, ensuring technical standards and alignment with contract requirements
• Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting
• Support emergency response and provide out-of-hours support as requested
• Maintain accurate documentation and reporting, utilising CAFM and mobile systems
• Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams
• Act as an escalation point for your team and support colleagues to maintain service delivery and teamwork
• Enable capabilities across teams within a matrix organisation, supporting each other and realigning portfolios to targeted capabilities as client business and account demands change
• Manage staff sickness, leave, training, and succession planning to ensure operational resilience
• Collaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance, commercial governance, and energy efficiency
• Provide monthly performance review input, including supporting data analysis to inform decision‑making and continuous improvement
• Proactively ensure all portfolio work is correctly allocated, completed, and updated; respond to queries the same day for timely, first‑time fixes
• Collaborate with the Service and Governance Manager to manage service desk requests, ensuring swift and effective resolution
• Required Qualifications
• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable)

Experience

• Proven experience in technical service management within facilities management or infrastructure
• Multi‑site team leadership, including both static and mobile teams, and client‑facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance
• CNI (Critical National Infrastructure) awareness/experience and experience managing large engineering teams

Skills & Competencies

• Excellent technical capacity across multiple disciplines
• Proficient in CAFM systems and mobile technology
• Effective communicator with the ability to engage multiple stakeholders
• Strong understanding of KPIs, contractual obligations, and asset management
• Ability to quickly progress reactive, remedial, and complex projects

What's in it for you?

• 25 days annual leave plus bank holidays
• Company pension scheme and life assurance
• Training and development opportunities
• Company car or car scheme (where applicable)
• Flexible working arrangements (to be negotiated)

There's a place for you at Mitie, join us today!

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