At a Glance
- Tasks: Lead and inspire teams in security and cleaning at a vibrant shopping centre.
- Company: Join a leading FTSE 100 company with a focus on community and innovation.
- Benefits: Competitive salary up to £55,000, performance bonuses, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Make a real impact in a key retail destination while shaping service strategies.
- Qualifications: Proven leadership in soft services, strong people skills, and budget management experience.
The predicted salary is between 55000 - 55000 £ per year.
Location: Southside Shopping Centre. Contract: Full‑time (40 hours, including weekends and flexibility as required). Salary: Up to £55,000 with annual review and performance bonus. Reporting to: Soft Services Area Manager.
About the Role
This is a high‑impact leadership role responsible for driving a high‑performing, engaged and customer‑focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvement. Southside is a key destination within the Landsec (FTSE 100) portfolio, recently refurbished and central to the Wandsworth community. This role offers the opportunity to influence large‑scale operational delivery while building strong stakeholder relationships and driving forward‑thinking service strategies.
Key Responsibilities
- Leadership & People Management
- Provide visible, hands‑on leadership to Security and Cleaning teams, fostering a high‑performance, values‑led culture.
- Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progression.
- Build a strong succession pipeline through coaching, mentoring and talent development.
- Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity goals.
- Champion Mitie One Code and Elevate principles, embedding them into everyday behaviours.
- Operational Leadership & Strategy
- Own and deliver best‑in‑class soft services through clear standards, governance and continuous improvement.
- Translate strategic objectives into operational delivery plans, aligning teams to wider business goals.
- Drive a proactive, data‑led approach to performance using systems such as Merlin, Workplace+ and client reporting tools.
- Ensure consistent, compliant service delivery across all areas of the estate, both internal and external.
- Stakeholder Engagement
- Build strong, credible relationships with clients, contractors and stakeholders across the estate.
- Act as a key representative for soft services, confidently leading audits, inspections and performance reviews.
- Collaborate with cross‑functional teams (QHSE, ESG, H&S, HR) to deliver aligned outcomes.
- Performance & Compliance
- Take full ownership of KPIs, SLAs and service standards, holding teams accountable for delivery.
- Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British Standards.
- Proactively manage risk, including H&S, fire safety and operational compliance.
- Financial & Commercial Accountability
- Manage operational budgets (service charge and non‑recoverable), ensuring cost‑effective delivery without compromising quality.
- Identify efficiencies and value‑add opportunities to enhance service delivery and asset value.
- Customer Experience & Innovation
- Champion a best‑in‑class guest experience through engaged, service‑driven teams.
- Drive innovation in service delivery, sustainability and technology adoption.
- Continuously review and improve processes to enhance efficiency and experience.
What We’re Looking For
- Proven leadership experience in soft services, with Security and Cleaning experience desirable.
- A strong people leader with a track record of building high‑performing, engaged teams.
- Commercially astute with experience managing budgets and driving performance outcomes.
- Confident communicator with strong stakeholder management skills.
- Data‑driven mindset with experience using operational systems and performance metrics.
- Strong organisational skills with the ability to prioritise and lead in a fast‑paced environment.
- IOSH qualification desirable.
Soft Services Manager - Security in London employer: Mitie Group plc.
At Landsec, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the Southside Shopping Centre where innovation and customer focus are at the heart of our operations. Our commitment to employee development is evident through tailored coaching and career progression opportunities, alongside a competitive salary package that includes annual reviews and performance bonuses. Join us in shaping a vibrant community hub while enjoying a culture that values accountability, excellence, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager - Security in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you've driven performance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit your application today!
We think you need these skills to ace Soft Services Manager - Security in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Soft Services Manager role. Highlight your leadership experience in security and cleaning, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your people management skills and how you’ve driven performance in previous positions. Keep it engaging and personal!
Showcase Your Data-Driven Mindset:Since this role requires a data-driven approach, be sure to mention any experience you have with operational systems and performance metrics. We love seeing how you’ve used data to improve service delivery in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to soft services, especially in security and cleaning. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Think about times when you fostered a high-performance culture or developed talent within your team. Be ready to discuss your leadership style and how it aligns with their expectations.
✨Be Data-Driven
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive performance improvements. Familiarise yourself with operational systems and metrics that are relevant to the role, as this will demonstrate your capability to manage KPIs and SLAs effectively.
✨Engage with Stakeholders
Think about your experience in building relationships with clients and stakeholders. Prepare to discuss how you’ve collaborated with cross-functional teams in the past. Highlight your communication skills and how you’ve managed stakeholder expectations to ensure successful outcomes.
