At a Glance
- Tasks: Lead and develop a top-notch security team while ensuring compliance with policies.
- Company: Join Mitie, a leader in Total Security Management with a commitment to excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and professional advancement.
- Why this job: Make a real difference in retail security and build a strong team culture.
- Qualifications: Strong organisational skills, customer-focused attitude, and relevant security licences required.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team.
The Security Operations Manager is responsible for their identified area, ensuring that it meets or exceeds budget and service delivery requirements by ensuring all officers in the store portfolio fully understand and comply with all Mitie policies.
You will use effective coaching and performance management skills to deliver an industry-leading retail security team for our client.
Responsibilities
- Effectively manage the performance of a designated region, building, leading, retaining and supporting the development of a team of security officers that demonstrate Mitie’s commitment to service.
- Maintain and review Assignment Instructions and Risk Assessments.
- Ensure vacancies are advertised with appropriate agencies and maintain the establishment to deliver the coverage KPI specified by the customer through recruitment and succession planning.
- Provide adequate training, advice and support to the Officer team, including knowledge and use of key systems, tools, and awareness of policies.
- Undertake regular appraisals; provide open feedback on progress and career development; apply sanctions for underperformance where appropriate.
- What we are looking for / Qualifications
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client-focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a "can do" approach
- Flexible and adaptable
- Literate, numerate and IT skills to a medium level
- Frontline Door Supervision or Security Guarding Licence essential; CCTV Licence would be beneficial
- Expected to hold Level 3 apprenticeship in management development and working towards Level 5
- Full UK Driving licence is required
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Manager in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Operations Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Group plc.. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Operations Manager candidates.
✨Directly Apply to Mitie Group plc.
Don’t forget to apply for the Security Operations Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Group plc..
We think you need these skills to ace Security Operations Manager in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Group plc.. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Group plc..
How to prepare for a job interview at Mitie Group plc.
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Group plc..
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Group plc..
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Group plc..
