Security Mobile Team Leader in London

Responsibilities include contributing to the success of the contract through effective training and continuous ongoing colleague development, along with supporting the client’s security and safety strategy. Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs. Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.

Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs. Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision. Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.

Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability. Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign-off. Delivery of all corporate training to the required standard for all officers in your area of responsibility.

Responsible for completing officer evaluations in line with contractual KPIs. Support the security officer population in the contract through great training and coaching. Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process. Responsible for the delivery of all focus topics and any ad-hoc training as identified by the business.

Deliver ongoing training, support and guidance to all officers including any ad-hoc training as required by the business. Support the delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium. Delivery and implementation of performance management, PIP and development plans to officers where required for opportunities in relation to officer standards (uniform, time-keeping, task completion, failure to follow training delivered).

Ensuring behaviours and situations that endanger the health & safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies. Support the Operations Manager with initial investigations for customer complaints, QHSE incidents and any other investigations as required. Support with the delivery, maintenance and updates of assignment instructions and risk assessments. Engage with store management to ensure when in store to build a great working relationship with the client. Ensuring adherence to uniform standards. Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.

Personal Specification includes excellent organisational and time management skills, confident and professional working approach and appearance, strong customer service, client-focused attitude with the ability to build good working relationships, exceptional verbal and written communication skills, ability to work individually and as part of a team, resilient and tenacious with a ‘can do’ approach, flexible and adaptable, literate, numerate and IT skills to medium level user, and willingness to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.

Health and Safety responsibilities involve following group and company policies and procedures at all times, reporting immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment, using all work equipment and personal PPE properly and in accordance with training, and reporting immediately any issues or training needs to your line manager.

Information Security requires ensuring compliance with Mitie’s information security procedures in all activities, proactively identifying and reporting security risks to your manager, and reporting actual and suspected security incidents.