At a Glance
- Tasks: Support national accounts, run reports, and ensure client satisfaction through effective communication.
- Company: Join a leading company in fire and security solutions with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with a collaborative culture and opportunities to innovate.
- Why this job: Make a real impact by building strong client relationships and driving business success.
- Qualifications: Experience in customer service and administration, with knowledge of fire and security systems.
The predicted salary is between 40500 - 49500 £ per year.
Job summary
To support out National Account Customers, running reports working with service desk to ensure the clients are updated on performance, to be part of a team attending monthly meetings with wider team
- Job objectives and responsibilities
- Client Strategy & Relationship Building
- Develop and execute a client strategy introducing all our smaller Regional Accounts to all work streams Mitie can offer.
- Lead increased engagement with the Regional Accounts they are responsible for, with the intention that Regional are developed into Key Accounts.
- The main point of contact for our smaller Regional Accounts, ensuring retention, satisfaction, and continuous improvement.
- Providing a contact for the Customer, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
- Commercial & Financial Accountability
- With the assistance of the leadership team, they will review P&L performance for the smaller regional accountsportfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
- With the assistance of the leadership team, they will have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
- Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
- Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts for the smaller regional accounts.
- Provide accurate forecasts, pipeline reporting, and strategic account plans, where applicable.
- Operational Excellence & Compliance
- Ensure all service delivery meets the Client expectations.
- Handle incoming customer enquiries via phone, email, and online channels.
- Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
- Highlight any shortfalls with compliance, operational or commercial activity.
- Assist with the mobilisation of any new contracts that fall within your region.
- Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
- Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
- Identify customer needs and tailor service packages that deliver value and strengthen retention
- Process sales orders accurately and efficiently within internal systems.
- Personal Development
- Maintain up‑to‑date product knowledge to support customer requests.
- Drive a collaborative culture between all departments and Support functions.
- Market Insight & Innovation
- Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
- Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
- Professional Conduct
This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken.
It does not attempt to detail every activity.
Specific tasks and objectives will be agreed with the post holder at regular intervals.
Person Specification
Essential
- Customer service and administration experience and confidence in managing a range of smaller regional accounts, prioritising opportunities, and working as part of a team.
- Good understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
- Excellent client relationship skills with the ability to communicate effectively with their peers and the leadership team.
- Build strong relationships with customers by providing prompt, professional support.
- Proactive and solution‑focused. Strong sense of ownership and accountability.
Desirable
- Good knowledge of Fire & Security systems and the associated legislation.
- Good communication skills and sales administration.
- Proven Track Record Key Performance Indicators (KPIs)
- Portfolio revenue growth and profitability
- Client retention and contract renewal rates
- SLA performance, compliance, and audit outcomes
- Customer satisfaction scores (NPS/CSAT)
- Regional performance and development
- Pipeline accuracy and commercial delivery
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National Account Manager in London employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like National Account Manager at Mitie Group plc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitie Group plc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a National Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace National Account Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitie Group plc.:When writing your cover letter, make sure to tailor your message specifically for Mitie Group plc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitie Group plc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitie Group plc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitie Group plc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
