At a Glance
- Tasks: Lead commercial performance in critical infrastructure and drive value across utilities contracts.
- Company: Join a forward-thinking organisation focused on essential infrastructure services.
- Benefits: Senior leadership role with opportunities for impact and career growth.
- Other info: Collaborate with senior stakeholders and enhance contract performance.
- Why this job: Make a meaningful difference in a high-stakes, regulated environment.
- Qualifications: Proven commercial leadership experience in utilities or critical environments.
The predicted salary is between 80000 - 100000 € per year.
Lead Commercial Performance in Critical Infrastructure
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We're looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This is a pivotal role where precision, risk management, and strategic insight are key. You'll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
What You'll Be Doing
- Strategic Commercial Leadership
- Identify and drive commercial value and margin improvement across critical utilities contracts
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle
- Support bid activity and contract retention, ensuring robust commercial outcomes
- Contract & Performance Management
- Oversee key commercial processes including contract variations, notices, and compliance tracking
- Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
- Maintain strong governance over contract documentation and data integrity
- Operational & Financial Impact
- Support mobilisation and re-mobilisation of complex, high-risk environments
- Lead commercial input into contract reviews, performance improvement, and re-pricing strategies
- Work closely with operational teams to resolve disputes and manage claims effectively
- Insight, Risk & Reporting
- Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment
- Collaboration & Leadership
- Build strong relationships with clients operating in critical infrastructure environments
- Provide commercial training and support to operational and finance teams
- Contribute to cross-functional initiatives and strategic improvement projects
What We're Looking For
Your Experience & Expertise
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments
- Demonstrable track record of protecting margin and improving profitability in complex contracts
- Strong understanding of contract models, commercial structures, and risk allocation
- In-depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
- Experience managing claims, disputes, and contractual negotiations
Your Skills & Style
You are a detail-focused and commercially astute leader who thrives in complex, high-stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast-moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands-on delivery to everything you do.
Why Join Us?
This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You'll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward-thinking organisation, you'll have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
Ready to take the lead?
If you're ready to apply your commercial expertise in a high-impact, critical environment, we'd love to hear from you.
Head of Commercial – Utilities in London employer: Mitie Group plc.
Join a forward-thinking organisation that values precision, compliance, and commercial discipline in the critical infrastructure sector. As the Head of Commercial for Utilities, you'll thrive in a collaborative work culture that prioritises employee growth and offers unique opportunities to influence strategy and drive performance in high-stakes environments. With a focus on meaningful impact, you'll be supported by a team that fosters strong relationships and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial – Utilities in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities and critical environments sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges in the utilities sector. Tailor your responses to show how your experience aligns with their needs. We want you to shine, so practice articulating your commercial leadership skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Head of Commercial role!
We think you need these skills to ace Head of Commercial – Utilities in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in commercial leadership, especially in utilities or critical environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Commercial role. Share specific examples of how you've driven commercial value and managed risks in previous roles.
Showcase Your Achievements:Don't just list your responsibilities—show us what you've achieved! Use metrics and specific outcomes to demonstrate how you've improved profitability and protected margins in complex contracts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be dealing with in this role. Familiarise yourself with key terms, payment mechanisms, and performance metrics. This will not only show your expertise but also demonstrate your commitment to commercial excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex, high-stakes situations. Prepare examples from your past experience where you've successfully managed risks or improved profitability in challenging environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Style
As a Head of Commercial, your leadership style is crucial. Be ready to discuss how you build relationships with clients and internal teams. Share specific instances where your leadership has led to successful outcomes, especially in cross-functional initiatives or strategic projects.
✨Demonstrate Your Analytical Skills
Highlight your ability to analyse commercial risks and opportunities. Bring examples of how you've used data to drive decisions or improve contract performance. This will reassure the interviewers that you can deliver clear reporting and insights to senior leadership.
