The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.
Responsibilities
- Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
- Answer and respond to routine and emergency calls, providing assistance to employees and guests.
- Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
- Proactively monitor and respond to all security and safety system alarms.
- Communicate incident information to leadership and key partners using established best practices and communication channels.
- Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
- Act as a liaison between all departments and the Physical Security department.
- Maintain accurate records of communications, events, equipment.
- Log all equipment and keys signed out and returned by security or other parties.
- Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
- Conduct open-source research to identify threats to people, assets, and reputation.
- Maintain awareness of regional political, economic, and security developments.
- Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
- Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
- Maintain control of all GSOC equipment and ensure operational readiness at all times.
Advanced computer skills and proficiency in both hardware and software.
Skills
- Excellent verbal, written, and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently with minimal supervision and as part of a team.
- Effective multitasking and attention to detail; able to discern patterns in complex information.
- Calm, logical, and professional demeanor under pressure.
- Strong decision-making skills in both crisis and non-crisis situations.
- Ability to handle highly confidential information with discretion.
- Clear communication and guidance skills, especially during emergencies.
- Ability to work and communicate effectively with all levels of leadership.
- Second language skills are highly desirable.
Desirable Experience and Qualifications
- Experience working within a Security Operations Centre (SOC) or similar environment.
- Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.
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GSOC Operator in London employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
