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- Tasks: Manage facilities across multiple sites, ensuring high standards and customer satisfaction.
- Company: Join MITIE, a leader in facilities management with a commitment to excellence.
- Benefits: Competitive salary, company benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by creating fantastic working environments for Network Rail.
- Qualifications: Driving licence and experience in facilities management preferred.
The predicted salary is between 43000 - 43000 £ per year.
Working in the Anglia Region
40 hour week - Monday - Friday
£43,000 pa with Mitie Company Benefits
Must hold a Driving Licence
Job objectives and responsibilities
This is an integral role in the delivery of FM services and in maintaining high standards of service throughout the building; acting as an ambassador for both MITIE and Network Rail. Establishing great relationships with our Customers and inspiring the team to take full ownership of all FM services are key to this role as well as driving the FM Customer service agenda across our service teams. By doing so, this role will make a real contribution to making Network Rail workplace a fantastic working environment.
Key Responsibilities
- Manage and support the operational delivery of facilities across multiple sites including Critical, corporate buildings with full TFM services and surrounding sites with limited services
- To manage the IFM service delivery in a profitable and credible way whilst endeavouring to exceed customer expectations and resolving any Customer queries
- Ensure all services meet legal, regulatory, and client standards
- To ensure compliance with the MITIE Quality Management System and be instrumental in leading and implementing the procedures and instructions with particular attention to the areas of responsibility indicated in the contract and wider customer environment
- Respond promptly to daily challenges with professionalism and efficiency
- Maintain high standards of performance, safety, and compliance across all areas
- To keep close professional contact with customers and monitor customer satisfaction
Facilities Manager in London employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network and connect with people in the facilities management sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their goals, especially in delivering high-quality FM services. Show them you’re not just a fit for the role, but a perfect match for their team!
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your achievements and how you’ve handled challenges in previous roles. The more you practice, the more confident you’ll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really interested in joining our team!
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing FM services and any relevant qualifications. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to making Network Rail a fantastic working environment. Let us know what makes you tick!
Showcase Your Customer Service Skills: Since this role involves building great relationships with customers, make sure to highlight your customer service experience. Share examples of how you've gone above and beyond to meet client needs – we love hearing those stories!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Manager. Brush up on your knowledge of TFM services, compliance standards, and customer service strategies. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
Since building relationships is crucial in this role, be ready to share examples of how you've successfully managed teams or resolved customer issues in the past. Highlighting your interpersonal skills will demonstrate that you can inspire and lead effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to respond to challenges in facilities management, and outline how you handled them. This will showcase your practical experience and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer satisfaction or how they measure success in FM services. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.