ROLE: Senior Colleague Services ManagerHOURS: 40hrs per week | Mon - FriLOCATION: Norwich
At Mitie, our people are our greatest strength, and our promise is to create a place where you can thrive and be your best every day. We're looking for a strategic and customer-focused Senior Colleague Services Manager to lead the delivery of exceptional workplace and facilities services across a portfolio of client locations. This is a high-profile leadership opportunity where you'll drive workplace experience, operational excellence, innovation, and continuous improvement while building trusted relationships with senior client stakeholders.
Role Responsibilities
Lead the development and delivery of workplace strategies that align with client objectives, contractual commitments, and long-term transformation plans.
Provide leadership and direction to Colleague Services Managers, Coordinators, and Workplace teams, ensuring consistent, high-quality service delivery across multiple locations.
Build and maintain executive-level client relationships, leading governance reviews and identifying opportunities to enhance customer satisfaction, workplace experience, and commercial value.
Oversee operational performance, compliance, risk management, financial performance, and service assurance, ensuring delivery against KPIs, SLAs, and business objectives.
Champion innovation, sustainability, wellbeing, and continuous improvement initiatives that enhance service outcomes, operational efficiency, and colleague engagement.
Significant leadership experience within Facilities Management, Workplace Experience, or Integrated Facilities Management environments.
Proven experience managing multi-site operations or complex workplace portfolios whilst influencing senior stakeholders and executive client teams.
Strong commercial and financial acumen with experience managing budgets, forecasting, business cases, and service improvement programmes.
Demonstrable experience leading organisational change, workplace transformation, and continuous improvement initiatives.
Strong understanding of compliance, governance, risk management, health and safety, workplace experience, and customer engagement strategies.
What's in it for you?
Opportunity to lead strategic workplace services across a prestigious client portfolio and influence long-term business outcomes.
Career development within one of the UK's leading facilities management and workplace experience organisations.
Ability to drive innovation, transformation, sustainability, and customer experience initiatives at scale.
Work alongside senior client stakeholders and experienced operational leaders in a highly visible leadership role.
Access to Mitie's comprehensive benefits package, wellbeing support, and professional development opportunities.
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Colleague Services Manager in London employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
