Location: Liverpool ONE Shopping Centre
Pay Rate: 16.09
Shifts: Hours of work a rolling pattern of 4 days working and 4 days off, 07:00-19:00.
About the Role
Mitie is seeking a professional and motivated Senior Security Officer to join our team at Liverpool ONE Shopping Centre. This role offers the opportunity to lead a team of security officers and work in a busy retail environment where you will play a vital role in protecting people, property, and assets while delivering an exceptional level of service.
You will be responsible for leading a team of security officers in maintaining a visible security presence through patrols, ensuring compliance with site procedures, and contributing to a safe and welcoming environment for customers, staff, and visitors.
Key Responsibilities
Managerial Duties
- Directly line manage, motivate, and inspire Security Officers to achieve exceptional customer service and professional standards
- Conduct and attend regular team operational briefings, toolbox talks, and cascade key corporate updates from the Security Operations Manager
- Set explicit, clear performance goals, daily responsibilities, and expected behavioral standards for your team
- Address early-stage team conduct, uniform, or punctuality issues promptly, creating a culture of personal accountability
- Assist in the interviewing and selection processes for onboarding new frontline officers and support personnel
- Foster an inclusive, supportive, and communicative environment where team collaboration thrives
- Mentor Security Officers to build their own skillset and capabillities.
Operational Duties
- Provide a professional security service in accordance with site Assignment Instructions (AIs)
- Ensure compliance with UK legislation, Mitie policies, and site procedures
- Review Assignment Instructions regularly and suggest improvements where appropriate
- Complete accurate incident reports and detailed notebook entries
- Conduct check calls at allocated times and follow site schedules
- Liaise with emergency services and Mitie's Communication Centre when required
Safety and Security
- Identify and report Health and Safety hazards promptly
- Remain alert to potential threats and respond appropriately
- Handle challenging situations calmly and professionally
- Use initiative and teamwork to prevent loss, damage, or disruption
Training and Development
- Complete all mandatory training and site-specific competencies
- Undertake additional training to support continuous professional development
- Use technology effectively to meet operational objectives
- Ensure SIA licence renewals are completed at least 16 weeks before expiry
What We Are Looking For
- Previous security experience
- Proven experience managing security team within a commercial, retail, or corporate environment
- Valid SIA Licence Door Supervision
- Strong communication skills and a professional, customer-focused approach
- Reliable, detail-oriented, and committed to high standards
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Senior Security Officer in Liverpool employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
