At a Glance
- Tasks: Manage compliance and safety, ensuring top-notch service and effective communication.
- Company: Join a leading facilities management company focused on safety and excellence.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in safety and compliance while working with diverse teams.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Operations Manager to manage compliance and safety for a client. The role requires delivering the highest level of service, answering queries, reporting defects, and keeping the client informed of site activities. All work‑related documentation must be completed accurately and on time, including log of inspection reports and remedial work logged. The position also demands proficiency in Excel and Word, ability to use internal CAFM and Portal systems, and strong verbal and written communication skills. Experience within a Maintenance/Facilities Management environment and knowledge of Health & Safety, Permit to Work procedures and RAMS is essential.
Responsibilities
- Assist the Operations Team and Account Director in ensuring compliance and safety across the estate.
- Work collaboratively with the client, engineering and support teams to meet all contract requirements, KPIs and deliver exceptional customer service.
- Work with planning team to ensure remedial preventative planned maintenance tasks are completed and linked to the assets.
- Prepare all documentation required for the annual RISQ Audit.
- Take a proactive approach to customer care, resolving day-to-day issues and escalating where required.
- Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data.
- Use the Mitie FMR to provide the client with clear knowledge status of all assets.
- Drive continual improvement through innovation to improve quality, efficiency and process.
- Report all incidents, accidents and near misses including non‑compliant or unsafe conditions at the earliest opportunity.
- Complete regular task audits to provide safety and quality assurance.
- Carry out investigations and provide findings as required.
- Engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues.
- Ensure the team is suitably trained and competent, addressing any learning gaps.
Person Specification
- IOSH Managing Safely (training provided).
- Experience in people management.
- Experience in all MS applications.
- Professional liaison with client representatives and management.
- Ability to organise work and liaise with operational teams to deliver.
- Good general knowledge of health and safety, facilities services and operational practices.
- Sound understanding of company procedures and practices.
- Good time management skills.
- Carrying out site inductions to any third parties attending to carry out works on our behalf.
Operations Compliance & Safety Manager in Liverpool employer: Mitie Group plc.
As an Operations Compliance & Safety Manager with us, you will thrive in a dynamic work environment that prioritises safety and compliance while fostering a culture of collaboration and innovation. We offer comprehensive training opportunities, including IOSH Managing Safely, and encourage professional growth through continuous learning and development. Located in a vibrant area, our company is committed to delivering exceptional service, ensuring that you are supported by a dedicated team and equipped with the tools necessary to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Compliance & Safety Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Compliance & Safety Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Health & Safety regulations and compliance standards. Be ready to discuss how you’ve handled safety issues in the past and how you can bring that experience to the table. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your tech skills! Make sure you’re comfortable with Excel, Word, and any CAFM systems mentioned in the job description. Bring examples of how you’ve used these tools to improve processes or report data effectively in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our commitment to compliance and safety.
We think you need these skills to ace Operations Compliance & Safety Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Compliance & Safety Manager role. Highlight your experience in compliance, safety, and facilities management, and don’t forget to mention your proficiency in Excel and Word!
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, include examples of how you've effectively communicated with clients or teams in the past. This will show us you can keep everyone informed and engaged.
Detail Your Experience:When filling out your application, be specific about your previous roles in maintenance or facilities management. Mention any relevant training, like IOSH Managing Safely, and your familiarity with Health & Safety procedures.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Compliance and Safety Stuff
Make sure you brush up on your knowledge of Health & Safety regulations, Permit to Work procedures, and RAMS. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about maintaining a safe working environment.
✨Excel and Word Are Your Best Friends
Since proficiency in Excel and Word is crucial for this role, practice using these applications before your interview. Be ready to discuss how you've used them in past roles, especially in managing documentation and reporting defects.
✨Show Off Your Communication Skills
This position requires strong verbal and written communication skills, so be prepared to demonstrate these during the interview. Think of examples where you've effectively communicated with clients or team members, especially in resolving issues or providing updates.
✨Be Proactive and Solution-Oriented
The role demands a proactive approach to customer care and problem-solving. Come prepared with examples of how you've taken initiative in previous jobs to improve processes or resolve conflicts. This will highlight your ability to drive continual improvement and deliver exceptional service.
