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- Tasks: Lead and mentor a team of engineers in Fire & Security systems.
- Company: Join the UK's leading Fire & Security company, Mitie.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and customer interaction.
- Why this job: Make a real impact by ensuring safety and security for customers.
- Qualifications: Strong technical background and experience in leading engineering teams.
The predicted salary is between 45000 - 55000 £ per year.
Mitie Fire and Security are the UK's leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on-the-job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call-out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Requirements
In addition to having all the usual attributes of a great Mitie Fire & Security employee, which include a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team. For this opportunity, we are specifically looking for candidates who offer:
- Strong technical background in electrical/electronic systems.
- Excellent all-round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer-focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front-line customer contact in a fast-paced environment.
Lead Engineer in Liverpool employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Lead Engineer role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance work related to Fire & Security systems. This not only boosts your CV but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've mentored teams or handled customer issues in the past. We want to see that you can lead with confidence and professionalism!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Mitie Fire & Security family.
We think you need these skills to ace Lead Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Lead Fire & Security Engineer role. Highlight your technical background in electrical/electronic systems and any leadership experience you've had. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and security systems and how your experience aligns with our values at Mitie. Don’t forget to mention your customer-focused approach and how you handle pressure.
Showcase Your Leadership Skills: Since this role involves mentoring and guiding engineers, be sure to include examples of how you've led teams or supported colleagues in the past. We love seeing candidates who can inspire and develop others, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Fire & Security Systems
Make sure you brush up on your knowledge of fire and security systems before the interview. Be ready to discuss specific technologies and standards you've worked with, as this will show your technical expertise and confidence in the field.
✨Showcase Your Leadership Skills
As a Lead Engineer, you'll be expected to mentor and guide others. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to communicate effectively and support your colleagues, as this is crucial for the role.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Think of instances where you've gone above and beyond for a client or resolved a challenging customer issue. This will illustrate your proactive approach and commitment to service excellence.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like troubleshooting a system failure or managing a team under pressure. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm in tough situations.