At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leader in security services with a focus on community safety.
- Benefits: Enjoy competitive pay, paid breaks, and fantastic employee perks.
- Other info: Great opportunities for progression and comprehensive training provided.
- Why this job: Make a real difference by creating a welcoming and secure space for customers.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
The predicted salary is between 31100 - 40000 € per year.
Pay rate: £14.98 ph
Various Shifts (to be discussed at interview)
Job Overview: Mitie is looking for Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers. You must hold a current SIA licence.
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment stopped.
Main duties:
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Elite Security Officer in Lincoln employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive pay rate and a range of benefits including annual leave, pension schemes, and comprehensive training programmes. With a strong focus on customer service and community safety, our work culture fosters collaboration and growth, ensuring that every Retail Elite Security Officer feels valued and supported in their role. Join us to be part of a team that not only protects but also enhances the shopping experience for customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Elite Security Officer in Lincoln
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Research Mitie and understand their values, especially around customer service and safety. This will help you show that you're not just a good fit for the job, but also for the company culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle anti-social behaviour or assist customers. Role-playing these situations can help you feel more confident and prepared when discussing your experience in the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Wear smart attire that reflects professionalism and shows you take the opportunity seriously. It’s all about making that great first impression!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Elite Security Officer in Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a welcoming environment and handle queries with a friendly attitude.
Be Clear About Your SIA Licence:Since holding a current SIA licence is a must for this role, don’t forget to mention it clearly in your application. We need to know you’re qualified right from the start!
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest about your past roles to avoid any hiccups later on in the process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you’re familiar with the role of a Retail Elite Security Officer. Understand the key responsibilities, like delivering exceptional customer service and managing anti-social behaviour. Brush up on your knowledge about SIA licensing and how it applies to the job.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve gone above and beyond to help someone, as this will demonstrate your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to security and customer service. Practice responding to scenarios where you might need to manage anti-social behaviour or assist a distressed customer. This will show that you can think on your feet and handle pressure.
✨Dress the Part
Even though you’ll be provided with a uniform, it’s important to dress smartly for the interview. This shows professionalism and respect for the interview process. Plus, it sets a positive tone for the kind of presence you’ll bring to the role.
