At a Glance
- Tasks: Deliver top-notch service while managing contracts and ensuring compliance.
- Company: Join a leading facilities management company with a focus on excellence.
- Benefits: Enjoy flexible lifestyle perks, extra holidays, and health benefits.
- Other info: Dynamic role with opportunities for growth and a company car provided.
- Why this job: Make a difference by ensuring high service standards and client satisfaction.
- Qualifications: Management experience in cleaning services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Responsibilities:
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Qualifications:
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
Benefits:
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Service Support Manager in Leeds employer: Mitie Group plc.
As a Service Support Manager with us, you'll thrive in a dynamic work environment that prioritises excellence and compliance. We offer flexible lifestyle benefits tailored to your needs, fostering a supportive culture that encourages professional growth and development. Join our team and enjoy the unique advantage of working in a role that not only values your contributions but also empowers you to build strong client relationships while ensuring top-notch service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Service Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service standards. Be ready to discuss how your previous management experience aligns with their needs, especially around SLAs and compliance procedures. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Support Manager gig! We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there. Let’s get you that job!
We think you need these skills to ace Service Support Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous management experience in soft services or cleaning. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Support Manager role. Mention your customer service skills and how you’ve built strong relationships in past roles – we love to see that!
Showcase Your IT Skills:Since IT literacy is key for this role, make sure to mention your proficiency in Microsoft Office. If you have any specific examples of how you've used these tools to improve service delivery or manage teams, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Mitie Group plc.
✨Know Your SLAs Inside Out
Make sure you understand the Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you've met or exceeded SLAs in your previous roles, and think of examples where you’ve successfully managed compliance with cleaning specifications.
✨Showcase Your Relationship-Building Skills
Since building strong relationships with contract clients is key, come armed with examples of how you've fostered client relationships in the past. Highlight your communication skills and any strategies you've used to maintain client satisfaction.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple contracts and ensure service delivery aligns with company policies. Share specific tools or methods you use for time management and organisation, especially in a fast-paced environment.
✨Health & Safety Knowledge is Crucial
Brush up on Health & Safety regulations, particularly those related to cleaning services. If you have your IOSH qualification, mention it! Be ready to discuss how you’ve implemented safety procedures in your previous roles to mitigate risks.
