At a Glance
- Tasks: Provide top-notch service to guests and manage enquiries at the reception.
- Company: Join the vibrant team at Trinity Leeds Shopping Centre.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Engage in exciting events and develop your career in customer service.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: 2 years in retail or similar, excellent communication, and problem-solving skills.
The predicted salary is between 18900 - 23100 £ per year.
With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs.
Building strong relationships with your colleagues is key to our 'one team approach' to customer service and achieving our business objectives.
Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.
Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.
Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.
As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.
Lead by example for 'Made you smile' and 'Mystery shopper'
Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed.
Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Minimum of 2 years in retail or similar background
- Excellent customer service and communication skills
- The ability to solve problems
- Target driven
- Confident, Positive and professional attitude
- Must be passionate about Guest Service
- Must be able to work as part of a team and on own initiative
- Excellent communications skills
- Must have a professional attitude to flexible working hours
- Must be able to deal with challenging and difficult situations
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.
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Relief - Guest Services Host in Leeds employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Relief - Guest Services Host in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Relief - Guest Services Host in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
