Job Overview
We're looking for an experienced corporate Guest Services Supervisor who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace. You'll own the day-to-day Front of House operation across your area, ensuring each site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence. This role sits in our regional corporate integrated facilities management account area, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.
Main Duties
- Leading Front of House shifts with confidence, energy, and purpose
- Setting the tone for exceptional customer service and professional standards
- Being a role model for behaviours, presentation, and guest engagement
- Supporting rotas, absence management, and last-minute cover when needed
- Quality-checking service delivery and continuously raising the bar
- Building strong working relationships with clients and stakeholders
- Rolling up your sleeves to support the team during busy or high-profile moments
Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility
- A natural leader who inspires confidence and brings people with them
- Calm, professional, and solutions-focused - even under pressure
- Excellent communication skills and a polished, welcoming presence
- Someone who genuinely cares about people, service, and standards
- Flexible, proactive, and happy to step in and support when it matters most
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Guest Services Supervisor in Leeds employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
