At a Glance
- Tasks: Protect customers and colleagues while ensuring a safe shopping environment.
- Company: Join Superdrug, a leading retail brand with a commitment to safety.
- Benefits: Earn £13.45 per hour with flexible part-time hours on weekends.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: SIA licence preferred; strong communication and customer service skills required.
The predicted salary is between 27800 - 29000 £ per year.
Part Time - 14 Hours (Saturday & Sunday)
Pay: £13.45 Permanent
Main Duties
- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability.
- To protect customers and colleagues from physical and verbal abuse.
- To deter violence and public order offences.
- To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions.
- To deter till snatchers, trolley push outs and other bulk thefts.
- To record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed.
- Dealing with any difficult situations that arise in a safe and professional manner.
- To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
- Monitoring the store CCTV where appropriate.
- Complete retrospective CCTV reviews focusing on shrinkage.
- To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge, SIA licence(s), identity badge, which all must be valid.
- To understand and always implement the 'Ways of Working'.
- Liaise with the store management teams giving clear and concise feedback.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Completing reports by recording observations, information, occurrences and surveillance activities using SMART.
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store's losses.
- To report all incidents fully by the end of the shift using the SMART system.
- To wear and activate BWCCTV in accordance with company procedures.
- Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
- A full five year check‑able employment / education history.
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Retail Security Officer in Kingston upon Thames employer: Mitie Group plc.
Superdrug in Kingston-Upon-Thames is an exceptional employer, offering a supportive work culture that prioritises the safety and well-being of both employees and customers. With competitive pay and flexible part-time hours, employees benefit from ongoing training and development opportunities, fostering personal growth within a dynamic retail environment. Join us to be part of a team that values your contributions and encourages a proactive approach to security and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Kingston upon Thames
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Mitie Group plc.. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Mitie Group plc.. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Mitie Group plc.! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Retail Security Officer in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Mitie Group plc.. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Mitie Group plc. specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Mitie Group plc., showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Mitie Group plc..
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
