At a Glance
- Tasks: Drive revenue and build long-term partnerships in the Fire & Security sector.
- Company: Join a leading company focused on service excellence and compliance.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity for personal development and mentoring within a dynamic team.
- Why this job: Make a real impact by managing key accounts and driving innovation.
- Qualifications: Experience in Fire & Security, strong client relationship skills, and commercial acumen.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for driving revenue across a defined region with key accounts in the Fire & Security sector. The role focuses on building long‑term partnerships, ensuring service excellence and compliance, and strengthening the company’s footprint with both new and existing key customers. It blends sales, service planning, customer service and operational oversight to foster a customer‑centric culture in a highly regulated industry.
Responsibilities
- Client Strategy & Relationship Building
- Develop and execute a client strategy introducing all Key Accounts to Mitie’s full range of services.
- Lead increased engagement with Key Accounts, targeting national account development.
- Act as the main point of contact, ensuring retention, satisfaction and continuous improvement.
- Conduct regular client reviews, ensuring SLA adherence, compliance, risk management and contract renewal readiness.
- Commercial & Financial Accountability
- Review P&L performance for the key account portfolio, delivering revenue growth, profitability and cost‑to‑serve efficiency.
- Analyse accounts to identify low growth or profitability and devise improvement strategies.
- Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
- Undertake commercial negotiations, contract renewals, pricing strategy and long‑term framework agreements with support from the Director of Key & Regional Accounts.
- Provide accurate forecasts, pipeline reporting and strategic account plans.
- Operational Excellence & Compliance
- Ensure all service delivery meets client expectations.
- Work in partnership with Operations, Engineering and Compliance teams to drive consistent delivery quality.
- Highlight shortfalls in compliance, operational or commercial activity.
- Assist with mobilisation of new contracts within the region.
- Assist with risk plans for major key sites, including life‑safety compliance, asset condition and lifecycle investment planning.
- Build long‑term relationships across commercial, industrial and public‑sector customers.
- Promote full suite of fire‑industry services: maintenance, testing, inspections and compliance‑focused solutions.
- Identify customer needs and tailor service packages that deliver value and strengthen retention.
- Personal Development
- Lead by example and mentor other Key Account Managers, Client Partners and Strategic Leads.
- Enhance the team’s commercial acumen, client engagement and technical understanding of fire & security systems.
- Drive a collaborative culture between all departments and support functions.
- Market Insight & Innovation
- Monitor changes in fire safety legislation, security technology trends and emerging client needs.
- Develop strategy around digital solutions and innovation, including remote monitoring, analytics, cloud security systems and predictive maintenance.
- Advise senior leadership on market positioning, competitive landscape, client demands and any contractual aspects that may affect the business.
Qualifications
Essential
- Experience in the Fire & Security industry.
- Customer service experience and confidence in managing a range of key accounts, prioritising opportunities and working autonomously.
- Proven track record managing key accounts of all sizes.
- Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control and compliance frameworks.
- Commercially astute with experience in P&L ownership, contract negotiations and strategic planning.
- Excellent client relationship skills and effective communication with the leadership team.
- Team player capable of strengthening the company’s footprint with new and existing customers.
Desirable
- Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards and related compliance requirements.
- Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).
Key Performance Indicators (KPIs)
- Portfolio revenue growth and profitability.
- Client retention and contract renewal rates.
- SLA performance, compliance and audit outcomes.
- Customer satisfaction scores (NPS/CSAT).
- Key performance and development metrics.
Key Account Manager in Ipswich employer: Mitie Group plc.
At Mitie, we pride ourselves on being an exceptional employer, particularly for our Key Account Managers in the Fire & Security sector. Our commitment to fostering a customer-centric culture is matched by our dedication to employee growth, offering extensive training and mentorship opportunities that empower you to excel in your role. With a collaborative work environment and a focus on innovation, you'll be part of a team that not only drives revenue but also prioritises service excellence and compliance, ensuring a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Ipswich
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Mitie Group plc. and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Mitie Group plc..
We think you need these skills to ace Key Account Manager in Ipswich
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Mitie Group plc. will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Mitie Group plc. specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Mitie Group plc.. It shows you’re proactive about your professional development!
