At a Glance
- Tasks: Ensure Bluewater is safe, clean, and provides top-notch service to guests.
- Company: Join the vibrant team at Bluewater, a leading retail destination.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Join a fun, energetic team dedicated to excellence and guest satisfaction.
- Why this job: Be the face of Bluewater and create memorable experiences for our guests.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the internal areas to the high standards expected. Close co‑operation with others is essential when working within the Department, as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and client expectations. You will be the visible face of Bluewater, thus you are expected to provide all our guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.
Main Duties
- To ensure that Bluewater is safe, secure, clean and tidy at all times
- To be the professional representative of Bluewater at all times
- To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
- To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
- To assist in assessing the success of the development and to help improve our strategy for future schemes
- To comply with Health & Safety at work regulations, fire regulations, and safe working practices
- To comply with our Quality and Environmental Policy and Procedures
- To provide a proactive service that delivers a positive Guest experience
- To add the ‘wow' factor by delivering a service that goes the extra mile
- To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
- To provide a professional and timely Guest service
- To respond to Guest issues in a professional and effective way with the intention of giving Guests a ‘surprise and delight' feeling in the way the issue has been managed
What we are looking for
Knowledge, Experience & Personal Skills
- Knowledge: Relevant Job experience, preferably in an internal retail environment. Have had health and safety training and understand the principles.
- Experience: Following processes and being able to work with own initiative for periods of time.
- Personal Skills: Empathy to guests, excellent communicator, good team worker, strong customer service ethic, flexibility in working approach, sound interpersonal skills, attention to detail, good command of English language.
Internal Night Host employer: Mitie Group plc.
At Bluewater, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual responsibility. Our commitment to employee growth is evident through continuous training opportunities and a focus on delivering outstanding customer service, ensuring that every team member can contribute to creating memorable experiences for our guests. Located in a dynamic retail environment, we provide a supportive atmosphere where flexibility and attention to detail are rewarded, making Bluewater a fantastic place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Night Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mitie Group plc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mitie Group plc.
Don't be shy about reaching out to Mitie Group plc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Internal Night Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mitie Group plc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mitie Group plc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
