At a Glance
- Tasks: Drive revenue and build long-term partnerships in the Fire & Security sector.
- Company: Join a leading company focused on service excellence and compliance.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity for personal development and mentoring within a dynamic team.
- Why this job: Make a real impact by managing key accounts and driving innovation.
- Qualifications: Experience in Fire & Security, strong client relationship skills, and commercial acumen.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for driving revenue across a defined region with key accounts in the Fire & Security sector. The role focuses on building long‑term partnerships, ensuring service excellence and compliance, and strengthening the company’s footprint with both new and existing key customers. It blends sales, service planning, customer service and operational oversight to foster a customer‑centric culture in a highly regulated industry.
Responsibilities
- Client Strategy & Relationship Building
- Develop and execute a client strategy introducing all Key Accounts to Mitie’s full range of services.
- Lead increased engagement with Key Accounts, targeting national account development.
- Act as the main point of contact, ensuring retention, satisfaction and continuous improvement.
- Conduct regular client reviews, ensuring SLA adherence, compliance, risk management and contract renewal readiness.
- Commercial & Financial Accountability
- Review P&L performance for the key account portfolio, delivering revenue growth, profitability and cost‑to‑serve efficiency.
- Analyse accounts to identify low growth or profitability and devise improvement strategies.
- Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
- Undertake commercial negotiations, contract renewals, pricing strategy and long‑term framework agreements with support from the Director of Key & Regional Accounts.
- Provide accurate forecasts, pipeline reporting and strategic account plans.
- Operational Excellence & Compliance
- Ensure all service delivery meets client expectations.
- Work in partnership with Operations, Engineering and Compliance teams to drive consistent delivery quality.
- Highlight shortfalls in compliance, operational or commercial activity.
- Assist with mobilisation of new contracts within the region.
- Assist with risk plans for major key sites, including life‑safety compliance, asset condition and lifecycle investment planning.
- Build long‑term relationships across commercial, industrial and public‑sector customers.
- Promote full suite of fire‑industry services: maintenance, testing, inspections and compliance‑focused solutions.
- Identify customer needs and tailor service packages that deliver value and strengthen retention.
- Personal Development
- Lead by example and mentor other Key Account Managers, Client Partners and Strategic Leads.
- Enhance the team’s commercial acumen, client engagement and technical understanding of fire & security systems.
- Drive a collaborative culture between all departments and support functions.
- Market Insight & Innovation
- Monitor changes in fire safety legislation, security technology trends and emerging client needs.
- Develop strategy around digital solutions and innovation, including remote monitoring, analytics, cloud security systems and predictive maintenance.
- Advise senior leadership on market positioning, competitive landscape, client demands and any contractual aspects that may affect the business.
Qualifications
Essential
- Experience in the Fire & Security industry.
- Customer service experience and confidence in managing a range of key accounts, prioritising opportunities and working autonomously.
- Proven track record managing key accounts of all sizes.
- Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control and compliance frameworks.
- Commercially astute with experience in P&L ownership, contract negotiations and strategic planning.
- Excellent client relationship skills and effective communication with the leadership team.
- Team player capable of strengthening the company’s footprint with new and existing customers.
Desirable
- Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards and related compliance requirements.
- Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).
Key Performance Indicators (KPIs)
- Portfolio revenue growth and profitability.
- Client retention and contract renewal rates.
- SLA performance, compliance and audit outcomes.
- Customer satisfaction scores (NPS/CSAT).
- Key performance and development metrics.
Key Account Manager in Ilford employer: Mitie Group plc.
At Mitie, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the Fire & Security sector. Our commitment to employee growth is evident through mentorship opportunities and a culture that values continuous improvement, ensuring that our Key Account Managers not only drive revenue but also develop their skills and careers. Located in a highly regulated industry, we provide our team with the resources and support needed to excel, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Ilford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at Mitie Group plc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitie Group plc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Ilford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitie Group plc.:When writing your cover letter, make sure to tailor your message specifically for Mitie Group plc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitie Group plc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitie Group plc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitie Group plc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
