At a Glance
- Tasks: Oversee waste service delivery and ensure client satisfaction across the Midlands and North.
- Company: Join a leading waste management company with a focus on innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to lead a team and drive strategic initiatives for account growth.
- Why this job: Make a real impact in waste management while building strong client relationships.
- Qualifications: Experience in waste management and excellent communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
The Regional Waste Manager is responsible for the effective oversight of waste service delivery across the JLL/Rolls Royce contract in the northern & Midlands region. This responsibility encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet client expectations and comply with all contractual requirements associated with the account. The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Key Responsibilities:
- Oversee service delivery across client locations in the north of England UK role supporting JLL and Rolls Royce Account. This involves ensuring consistent quality and reliability at every site.
- Ensure that all services provided meet or exceed client expectations, strictly adhering to contractual agreements and established quality standards across each location.
- Conduct regular site visits, perform thorough performance assessments, and resolve operational issues promptly to guarantee seamless service delivery.
- Lead the waste team that supports the service delivery to the customer.
- Build and maintain strong relationships with key decision-makers, ensuring effective collaboration and mutual understanding.
- Establish trust and rapport with client stakeholders by maintaining open communication and regularly engaging in strategic discussions.
- Understand the unique goals and challenges of the client, providing tailored solutions to support long-term partnerships.
- Resolve escalated client complaints and ensure high levels of client satisfaction are achieved and maintained.
- Serve as the primary escalation point for complex or unresolved client issues.
- Continuously assess client needs and market trends to uncover new business opportunities.
- Monitor key performance indicators (KPIs) related to the JLL/Rolls Royce contract.
- Facilitate regular account reviews to assess performance, align on expectations, and encourage transparent communication with stakeholders and suppliers.
Person Specification:
- Excellent Communication and Organisational Skills: Strong written and verbal communication abilities, coupled with effective time management and organisational skills.
- Ability to Multitask: Manage multiple projects simultaneously, demonstrating flexibility and adaptability in a dynamic environment.
- Waste Industry Experience: A highly experienced individual in the waste industry is required, with a working knowledge of waste and recycling best practices.
- Contract and Waste Management Knowledge: Knowledge or experience in contract management and both hazardous and non-hazardous waste management.
- Cross-Level Communication: Comfortable communicating with individuals at all levels within the organisation.
- Presentation and Planning Skills: Strong presentation and planning skills are essential for delivering information clearly and for effective project coordination.
- Managing Change and Customer Care: Experience and skills in managing change and providing customer care are vital for adapting to evolving requirements.
- Health and Safety Understanding: A sound understanding of health and safety practices, ensuring adherence to regulations.
- Approachable and Hard Working: An approachable and diligent attitude, along with a ‘can do' approach.
- IT Skills: Proficiency in Microsoft Word, PowerPoint, and Excel is essential for managing documentation, presentations, and data analysis.
Account Manager in Huddersfield employer: Mitie Group plc.
As an Account Manager at our Midlands/North location, you will join a dynamic team dedicated to delivering exceptional waste management services for prestigious clients like JLL and Rolls Royce. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive benefits and a commitment to maintaining a positive safety environment. Join us to make a meaningful impact in the waste industry and build lasting relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Huddersfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing client relationships and resolving issues. Use real examples to demonstrate how you've turned challenges into opportunities for growth.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like JLL or Rolls Royce, and express your interest in working with them. A little initiative can go a long way in making a lasting impression.
✨Tip Number 4
Keep it fresh! Stay updated on the latest trends in waste management and be ready to discuss innovative solutions during interviews. This shows you're not just knowledgeable but also passionate about the industry and ready to contribute to their success.
We think you need these skills to ace Account Manager in Huddersfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in waste management and client relationship building, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills:Since excellent communication is a must-have for this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and professional while still showing your personality. We love a bit of flair!
Highlight Relevant Experience:Don’t forget to emphasise your experience in the waste industry and any contract management knowledge you have. This will help us see that you’re not just a good fit, but the perfect fit for the role. Make those experiences shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste and recycling best practices. Familiarise yourself with the latest trends in the industry, especially those relevant to the JLL/Rolls Royce contract. This will show that you're not just interested in the role but also passionate about making a difference in waste management.
✨Show Off Your Communication Skills
Since this role involves building relationships with key decision-makers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. This will demonstrate your ability to engage effectively with stakeholders.
✨Prepare for Performance Metrics Discussions
Get ready to discuss key performance indicators (KPIs) and how you've managed them in previous roles. Think of specific instances where you monitored performance, provided feedback, or implemented improvements. This will highlight your analytical skills and commitment to operational excellence.
✨Be Ready to Tackle Client Issues
Anticipate questions about how you would handle escalated client complaints or challenging situations. Prepare a few scenarios where you turned a negative experience into a positive outcome. This will showcase your problem-solving abilities and dedication to client satisfaction.
