At a Glance
- Tasks: Support daily switchboard operations and deliver exceptional customer service.
- Company: Join a professional corporate environment with a collaborative team culture.
- Benefits: Ongoing training, career progression, and a dynamic work role.
- Other info: Flexible working hours with a supportive team atmosphere.
- Why this job: Be a key player in enhancing service delivery and operational efficiency.
- Qualifications: Previous switchboard experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a professional, proactive, and customer-focused Deputy Switchboard Manager to support the daily operation of a busy corporate switchboard environment. This role is ideal for someone with previous switchboard experience who is passionate about delivering exceptional customer service and supporting a high-performing team.
As Deputy Switchboard Manager, you will support the management of the switchboard operation, ensuring calls are handled efficiently and professionally while maintaining excellent service standards across the business. You will also act as a key escalation point, support operational processes, and provide leadership cover in the absence of the Switchboard Manager.
Key Responsibilities- Support the day-to-day operation of the switchboard function using the GENESYS system
- Ensure all incoming calls are answered promptly, professionally, and in line with company standards
- Direct calls efficiently to the correct departments and personnel
- Screen and vet calls appropriately to minimise unnecessary interruptions to teams and stakeholders
- Deliver exceptional customer service to all callers, colleagues, and visitors
- Manage and resolve complaints or challenging calls professionally and efficiently
- Respond to executive and priority requests with urgency and professionalism
- Act as first point of contact in the absence of the Switchboard Manager
- Support the coordination of daily operational activities within the switchboard team
- Assist with rota coordination, holiday planning, and team communication
- Ensure all faults or issues within the switchboard area are reported and escalated appropriately
- Carry out ad hoc administrative duties and operational requests from Client Management
- Support onboarding, training, and coaching of new team members where required
- Attend and complete all required training and development activities
- Maintain a professional, approachable, and service-led attitude at all times
- Ensure compliance with company procedures, policies, and service standards
- Promote a positive team culture and collaborative working environment
- Support continuous improvement initiatives to enhance service delivery and operational efficiency
- Ensure all health & safety procedures are followed within the workplace
The ideal candidate will have:
- Previous switchboard experience (essential)
- Experience supporting or supervising a team within a customer service environment
- Excellent telephone manner and communication skills
- Strong customer service and stakeholder management skills
- Good working knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
- Ability to remain calm and professional under pressure
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise workload effectively
- Flexible and adaptable approach to work
- Self-motivated with the ability to use initiative
Monday to Friday
9:00am – 5:00pm
35 hours per week
Rotational rota basis
Office Based Monday - Friday
- Opportunity to work within a professional corporate environment
- Ongoing training and development opportunities
- Supportive and collaborative team culture
- Career progression opportunities
- Dynamic and varied role with stakeholder interaction
Switchboard Deputy Manager in Hove employer: Mitie Group plc.
Join our dynamic corporate environment as a Deputy Switchboard Manager, where you will thrive in a supportive and collaborative team culture. We prioritise ongoing training and development, ensuring you have ample opportunities for career progression while delivering exceptional customer service. With a focus on professional growth and a commitment to service excellence, this role offers a rewarding experience in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Deputy Manager in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Deputy Switchboard Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to switchboard operations and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled challenging calls or improved service delivery in previous roles. This will demonstrate your proactive approach and commitment to exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Switchboard Deputy Manager in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous switchboard experience and customer service skills. We want to see how you've handled calls and supported teams in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how you can support our high-performing team. Keep it professional but let your personality show through.
Showcase Your Skills:In your application, emphasise your excellent telephone manner and communication skills. We’re looking for someone who can remain calm under pressure, so share examples of how you've managed challenging calls or situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Switchboard Systems
Familiarise yourself with the GENESYS system mentioned in the job description. Understanding how it works will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved complaints or handled challenging calls, as this will demonstrate your ability to maintain professionalism under pressure.
✨Demonstrate Team Leadership
Since you'll be supporting a high-performing team, be ready to discuss your experience in supervising or coaching others. Share instances where you’ve contributed to a positive team culture or helped onboard new members.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to switchboard operations. Practice responding to scenarios where you need to manage multiple calls or resolve conflicts, showcasing your organisational skills and ability to prioritise effectively.
