Retail Relief Support Officer – West London. Pay: £13.50 per hour. Permanent – Flexible (minimum 8 hours).
Responsibilities
- Protect customers and colleagues from physical and verbal abuse
- Deterrent violence and public order offences
- Patrol the store and other areas and conduct checks as per site assignment instructions
- Deterrent till snatchers, trolley push‑outs and other bulk thefts
- Record any suspicious activity on an incident report using the SMART system, ensuring correct information is captured and store management is informed
- Deal with difficult situations that arise in a safe and professional manner
- Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
- Monitor the store CCTV where appropriate
- Complete retrospective CCTV reviews focusing on shrinkage
- Maintain cleanliness, tidiness and proper dress in full uniform, Sainsbury's name badge, SIA licence(s), identity badge – all must be valid
- Understand and always implement the 'Ways of Working'
- Liaise with the store management teams, giving clear and concise feedback
- Liaise with the Police and crime partnership where required to support crime reduction in store
- Complete reports recording observations, information, occurrences and surveillance activities using SMART
- Utilise all equipment and technology to maximise the impact on security and store losses
- Report all incidents fully by the end of the shift using the SMART system
- Wear and activate BWCCTV in accordance with company procedures
- Identify and rectify behaviours and situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in a timely manner, in line with company policies
Qualifications
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have completed the relevant SIA training and hold valid certificates)
- A full five‑year checkable employment / education history
- Experience of delivering customer service
- Excellent written and verbal communication skills
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast‑moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role desirable but not essential
- Public Space Surveillance SIA licence desirable but not essential
