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For Companies At a Glance
- Tasks: Be the go-to person for booking events and ensuring everything runs smoothly.
- Company: Join Mitie, a leader in creating exceptional workplace experiences.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Why this job: Make a real impact by enhancing workplace experiences in a vibrant environment.
- Qualifications: Experience in hospitality or customer service, plus strong communication skills.
- Other info: Fast-paced role in Central London with a focus on teamwork and professionalism.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Hospitality Service Desk Administrator — Central London | Full-time – 40 hours/week
Delivering the exceptional, every day. Are you someone who enjoys creating smooth, high-quality workplace experiences? Do you take pride in being organised, responsive, and service-driven? At Mitie, we\’re looking for a Hospitality Service Desk Administrator to join our front-of-house team in a corporate environment in Central London.
What You\’ll Be Doing
- Be the first point of contact for meeting and event booking enquiries.
- Manage the Event Management System (EMS) and coordinate with catering, audio-visual (AV), and facilities teams to ensure events run smoothly.
- Manage user accounts, prepare reports, and support menu updates and pricing accuracy.
- Assist with room setups on event days and provide on-the-ground support to ensure everything goes to plan.
- Support the wider workplace experience team to deliver a consistent and professional service across all touchpoints.
What We\’re Looking For
- At least two years of experience in hospitality, customer service, or a corporate front-of-house role.
- Confidence using Microsoft Outlook, Excel, Word, and PowerPoint.
- Highly organised with strong communication skills and the ability to work in a fast-paced, people-focused environment.
- A positive, proactive attitude; hospitality or customer service qualifications are a bonus.
Why Join Us?
At Mitie, we believe in creating exceptional environments where people can thrive. You\’ll be part of a supportive, inclusive team that values professionalism, collaboration, and going the extra mile.
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Hospitality Service Desk Operator employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Desk Operator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working at Mitie or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to hospitality and customer service. Think about your past experiences and how they relate to the role of a Hospitality Service Desk Administrator.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed events or handled multiple tasks at once. This will demonstrate that you're the perfect fit for a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hospitality Service Desk Operator
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can juggle event bookings and coordinate with different teams seamlessly.
Be Personable and Service-Driven: Since this role is all about creating smooth experiences, make sure to convey your passion for customer service. Share examples of how you've gone the extra mile in previous roles to impress us!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality Service Desk Administrator. Familiarise yourself with the Event Management System (EMS) and think about how you would handle common scenarios, like managing event bookings or coordinating with catering teams.
✨Showcase Your Organisational Skills
During the interview, highlight your organisational abilities. Share specific examples from your past experiences where you successfully managed multiple tasks or events simultaneously. This will demonstrate your capability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions, focusing on how you can provide exceptional service and support to both clients and colleagues.
✨Bring a Positive Attitude
A proactive and positive attitude can set you apart from other candidates. During the interview, express your enthusiasm for creating high-quality workplace experiences. Share how your approach to customer service aligns with Mitie's values of professionalism and collaboration.