At a Glance
- Tasks: Lead a dynamic team to deliver high-quality international removals operations.
- Company: Join a fast-paced, high-performing team in the international removals sector.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be at the forefront of complex operations and enhance your leadership skills.
- Qualifications: Experience in operations management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function. Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.
Key Responsibilities
- Lead and manage a diverse operational team to deliver high-quality, compliant services
- Oversee end-to-end planning and delivery of scheduled and charter operations
- Build strong relationships with internal teams, the Home Office, and external stakeholders
- Monitor performance against SLAs and provide reporting on operational delivery
- Drive continuous improvement and share best practice across the business
- Support day-to-day operations and respond to incidents in a dynamic environment
About You
- Proven experience in a senior operations or service delivery role
- Strong leadership and stakeholder management skills
- Experience working to SLAs in complex, regulated environments
- Comfortable working under pressure in a 24/7 operation, including on-call duties
- Knowledge of health & safety and risk management practices
- Flexible, adaptable, and solutions-focused
Additional Requirements
- Willingness to travel and support frontline operations, including flight support when required
- UK residency and eligibility for security clearance (CTC and Enhanced DBS)
- Full UK driving licence
This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.
Operations Service Delivery Manager in Horley employer: Mitie Group plc.
As an Operations Service Delivery Manager within our International Removals function, you will thrive in a dynamic and fast-paced environment that values strong leadership and resilience. Our company fosters a collaborative work culture, offering extensive employee growth opportunities and the chance to make a meaningful impact on high-profile operations. With a commitment to continuous improvement and best practices, we provide a supportive atmosphere where your skills can flourish while ensuring compliance and quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Service Delivery Manager in Horley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams and managed complex operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace Operations Service Delivery Manager in Horley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Service Delivery Manager role. Highlight your experience in managing operations, leading teams, and working with stakeholders. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of your leadership and problem-solving skills that relate to our needs.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed operations and improved service delivery in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operations service delivery, especially in the context of international removals. Brush up on your knowledge of SLAs, compliance, and how to manage complex cases. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully led a team through challenges or improved operational processes. Be ready to discuss how you engage stakeholders and build relationships, as this is crucial for the role.
✨Demonstrate Resilience and Adaptability
This role requires someone who can thrive under pressure. Share stories that illustrate your ability to stay calm and make decisions in a fast-paced environment. Highlight any experiences where you've had to adapt quickly to changing circumstances or unexpected incidents.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could be about the company's approach to continuous improvement or how they handle operational challenges. Asking the right questions shows your interest in the role and helps you gauge if it's the right fit for you.
