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- Tasks: Coordinate service calls, log jobs, and manage maintenance planning.
- Company: Join a dynamic team focused on efficient helpdesk operations.
- Benefits: Gain valuable experience, flexible hours, and potential for career growth.
- Other info: Fast-paced environment with opportunities to learn and develop new skills.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: Strong organisational skills and ability to communicate effectively.
The predicted salary is between 30000 - 40000 £ per year.
Main duties include:
- Coordinate calls to service lines via PDA and/or phone.
- Log jobs on Concept.
- Run daily job reports and other adhoc reports.
- Manage the coordination and planning of planned preventative maintenance.
- Chase contractors for ppm reports, review ppm reports for remedials, chase and obtain remedial quotes.
- Assign the monthly ppm to maintenance, send weekly reports and complete on Concept attaching all certificates.
- Update the compliance tracker, issue updated compliance contract to Contract Manager and Quantity Surveyor.
- Obtain quotes for changes and chase change requests.
- Submit ATW's and RAM's.
- Arrange works with onsite SPT's.
- Submit and review AD forms.
- Place all jobs into the shared helpdesk calendar.
- Update jobs in Concept (i.e. update log notes, attach files, change the status).
- Run reports on Concept to search for jobs/review what can be completed.
- Chase service lines and contractors for updates on jobs and report back to the requestor.
- Chase engineers for updates.
- Raise PO's for suppliers for materials or subcontracted works, chase contractors for ETA's followed by approving invoices.
- Obtain quotes from contractors.
- Complete monthly helpdesk report submission, i.e. share the number of escalations, roof leaks and other adhoc data.
- Join team meetings.
- Keep track of quotes and materials on a tracker.
- Support with life cycle management and coordinate lifecycle jobs.
- Contact suppliers for material quotes.
- Take calls via Micollab.
- Issue escalations via email to the Authority and SPV.
- Support with adhoc requests from management and other team members.
Helpdesk Contract Administrator in Hereford employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Contract Administrator in Hereford
✨Tip Number 1
Networking is key! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to helpdesk roles and your experience with job coordination.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your knowledge of tools like Concept and your ability to manage reports. Bring examples of how you've handled similar tasks in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Contract Administrator in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Helpdesk Contract Administrator role. We want to see how your skills align with coordinating calls, managing reports, and handling compliance tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Tools
Familiarise yourself with the software and tools mentioned in the job description, like Concept and micollab. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Show Your Organisational Skills
Since the role involves a lot of coordination and planning, be prepared to share examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to keep track of jobs, reports, and compliance updates.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would chase updates from contractors or report back to requestors. Good communication can set you apart!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing delays in service or coordinating with multiple contractors. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.