At a Glance
- Tasks: Lead operations for Soft FM services in a dynamic healthcare environment.
- Company: Join a leading firm focused on exceptional service and client satisfaction.
- Benefits: Competitive salary, career growth, and the chance to shape strategy.
- Other info: Opportunity to drive innovation and improve service delivery.
- Why this job: Make a real impact in healthcare while leading a passionate team.
- Qualifications: Senior leadership experience in Facilities Management and strong stakeholder skills.
The predicted salary is between 63000 - 77000 £ per year.
- Head of Operations - Soft FM
- London | Full Time
Are you an experienced operational leader with a proven track record of managing large, complex FM contracts?
We're looking for a Head of Operations - Soft FM to lead the delivery of a major healthcare portfolio, ensuring exceptional service standards, commercial performance and customer satisfaction across a multi-service environment.
This is an opportunity to join a high-profile contract where you'll play a critical role in shaping strategy, leading large operational teams and building strong client relationships, whilst delivering safe, efficient and compliant services.
- What You'll Be Doing
- Leading the operational delivery of multiple Soft FM services across a complex healthcare environment.
- Developing and delivering strategic plans that drive service excellence, innovation and continuous improvement.
- Taking full ownership of operational and financial performance, including P&L accountability.
- Building trusted relationships with senior client stakeholders and acting as a key escalation point.
- Driving contractual compliance and ensuring KPI and SLA performance targets are consistently achieved.
- Leading, coaching and developing a large management team to create a high-performing and engaged workforce.
- Identifying efficiencies, improving productivity and delivering value without compromising quality.
- Supporting workforce planning, succession planning and talent development initiatives.
- Leading employee relations activity including organisational change, consultation and TUPE where required.
What We're Looking For
We're keen to speak with candidates who can demonstrate
- Senior leadership experience within Facilities Management, Healthcare FM or a similarly complex operational environment.
- Strong Soft FM expertise, including the delivery of multiple service lines.
- Proven experience managing large-scale contracts and multi-disciplinary teams.
- Excellent stakeholder management skills with the ability to influence at executive level.
- Strong commercial awareness and financial management capability, including budget and P&L responsibility.
- Experience driving service transformation, operational efficiencies and continuous improvement.
- Exceptional communication, presentation and relationship-building skills.
- The ability to balance strategic thinking with a hands‑on leadership style.
- #J-18808-Ljbffr
Head of Operations - Soft FM employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
