At a Glance
- Tasks: Lead operations across multiple sites, ensuring high performance and compliance in facilities management.
- Company: Join Mitie, a leader in integrated facilities management with a strong national presence.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Opportunity for career progression to Account Director in a supportive team.
- Why this job: Step into a high-impact role and drive meaningful improvements in a dynamic environment.
- Qualifications: Senior-level experience in Integrated Facilities Management and proven leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high‑profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi‑site IFM contract. This is not a maintenance role — it's an opportunity for a proven leader to step into a visible, high‑impact environment and make a difference.
The Role
- You will lead the delivery of integrated facilities services across multiple sites, ensuring safe, compliant, and high‑performing operations across both hard and soft service lines.
Key responsibilities include:
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front‑of‑house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
What We're Looking For
Experience
- Senior‑level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi‑site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi‑layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions‑focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
Head of Operations employer: Mitie Group plc.
Mitie is an exceptional employer that fosters a dynamic and inclusive work culture, empowering its employees to thrive in their careers. As the Head of Operations, you will benefit from extensive professional development opportunities while leading a talented team in a high-impact national role. With a commitment to innovation and excellence, Mitie offers a supportive environment where your contributions directly enhance operational performance and client satisfaction across a diverse portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in IFM. This will help you showcase your leadership skills and demonstrate how you can drive performance across their national portfolio.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing multi-site operations and leading senior teams makes you the ideal candidate for the Head of Operations role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in Integrated Facilities Management and showcase your leadership skills. We want to see how you've driven performance and built relationships in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved operations in multi-site environments. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like KPIs you’ve met or exceeded. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but also ready to lead effectively.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed senior teams in the past. Think of specific examples where you've driven transformation or culture change, as this is crucial for a role that requires inspiring others and leading by example.
✨Build Rapport with Stakeholders
Since client engagement is key, practice how you'll build relationships with senior stakeholders. Be ready to share instances where you've rebuilt trust or influenced decisions positively. This will demonstrate your credibility and ability to engage at a high level.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of the role, including budgets and performance management. Be prepared to discuss how you've managed these elements in previous positions, as this will highlight your commercial acumen and readiness to take on a national portfolio.
