At a Glance
- Tasks: Lead national operations in a dynamic facilities management environment and drive performance improvements.
- Company: Join Mitie, a leader in Integrated Facilities Management with a strong focus on innovation.
- Benefits: Competitive salary, career progression opportunities, and a chance to make a real impact.
- Other info: Be part of a supportive team that values growth and continuous improvement.
- Why this job: Step into a high-impact role where your leadership can transform operations and client relationships.
- Qualifications: Senior-level experience in IFM with a proven track record in multi-site management.
The predicted salary is between 60000 - 80000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role - it's an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.
Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
Qualifications – Experience
- Senior-level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi-site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi-layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions-focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
Head of Operations employer: Mitie Group plc.
Mitie is an exceptional employer that offers a dynamic and supportive work environment for the Head of Operations role. With a strong focus on employee development, you will have access to numerous growth opportunities while leading a talented team in a high-impact national portfolio. Our culture promotes innovation and collaboration, ensuring that you can make a meaningful difference in the delivery of integrated facilities management services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the Integrated Facilities Management sector. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the IFM space. This will help you tailor your responses and show them you’re genuinely interested. We want you to shine in those interviews!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance improvements in previous roles. We love hearing about real-life experiences that demonstrate your ability to inspire and manage senior operational leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in the IFM landscape. Let’s get you that dream job!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your experience in Integrated Facilities Management and any leadership roles you've held. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven performance and built client relationships in previous roles. We love a good story!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to emphasise your leadership experience. Talk about how you've inspired and developed senior operational leaders in the past. We’re looking for someone who can motivate and drive a team towards success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Group plc.
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but also ready to lead effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading senior managers and transforming teams. Think about specific challenges you've faced and how you inspired your team to overcome them. This is your chance to demonstrate that you can be a trusted number two and drive performance.
✨Build Rapport with Stakeholders
Since this role involves strengthening client relationships, practice how you'll engage with senior stakeholders. Be ready to discuss your approach to rebuilding trust and influencing decisions. A confident and credible presence can make all the difference in an interview.
✨Be Solutions-Focused
Think about past experiences where you've identified opportunities for improvement or innovation. Prepare to discuss how you’ve tackled compliance issues or enhanced operational performance. Showing that you’re commercially aware and solutions-focused will resonate well with the interviewers.
