At a Glance
- Tasks: Lead commercial performance in critical infrastructure and drive value across utilities contracts.
- Company: Join a forward-thinking organisation focused on essential infrastructure services.
- Benefits: Senior leadership role with opportunities for impact and career growth.
- Other info: Collaborate with senior stakeholders and influence strategy in a dynamic setting.
- Why this job: Make a meaningful impact in a high-stakes environment while enhancing contract performance.
- Qualifications: Proven commercial leadership experience in utilities or critical environments.
The predicted salary is between 80000 - 100000 £ per year.
Overview
Lead Commercial Performance in Critical Infrastructure
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We’re looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This is a pivotal role where precision, risk management, and strategic insight are key. You’ll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
Responsibilities
- Strategic Commercial Leadership
- Identify and drive commercial value and margin improvement across critical utilities contracts
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle
- Support bid activity and contract retention, ensuring robust commercial outcomes
- Contract & Performance Management
- Oversee key commercial processes including contract variations, notices, and compliance tracking
- Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
- Maintain strong governance over contract documentation and data integrity
- Operational & Financial Impact
- Support mobilisation and re‑mobilisation of complex, high-risk environments
- Lead commercial input into contract reviews, performance improvement, and re‑pricing strategies
- Work closely with operational teams to resolve disputes and manage claims effectively
- Insight, Risk & Reporting
- Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment
- Collaboration & Leadership
- Build strong relationships with clients operating in critical infrastructure environments
- Provide commercial training and support to operational and finance teams
- Contribute to cross‑functional initiatives and strategic improvement projects
Qualifications & Experience
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments
- Demonstrable track record of protecting margin and improving profitability in complex contracts
- Strong understanding of contract models, commercial structures, and risk allocation
- In‑depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
- Experience managing claims, disputes, and contractual negotiations
Skills & Style
You are a detail‑focused and commercially astute leader who thrives in complex, high‑stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast‑moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands‑on delivery to everything you do.
Why Join Us
This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You’ll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward‑thinking organisation, you will have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
Head of Commercial - Utilities & Critical Environments employer: Mitie Group plc.
Join a forward-thinking organisation that values precision, compliance, and commercial discipline in the critical infrastructure sector. As the Head of Commercial for Utilities, you will thrive in a collaborative work culture that prioritises employee growth and offers unique opportunities to influence strategy and drive performance. With a focus on meaningful impact, you'll be supported by a team that fosters strong relationships and encourages professional development in a high-stakes environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial - Utilities & Critical Environments
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their challenges in critical environments and think about how your skills can help them tackle those issues.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Commercial. Highlight your achievements in managing complex contracts and driving performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Commercial - Utilities & Critical Environments
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in commercial leadership, especially in utilities or critical environments. We want to see how your skills align with the specific requirements of the Head of Commercial role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've improved profitability and managed risks in complex contracts. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon unless it's relevant to the role, and ensure your communication reflects the structured approach we value.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Commercial Landscape
Before the interview, dive deep into the company's commercial strategies and recent projects in critical environments. Understanding their approach to risk management and contract performance will help you speak their language and demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex contracts and high-stakes situations. Prepare specific examples from your past experience where you've successfully navigated challenges, improved profitability, or managed disputes. This will showcase your strategic insight and problem-solving skills.
✨Showcase Your Leadership Style
As a Head of Commercial, your leadership style is crucial. Be ready to discuss how you build relationships with clients and internal teams. Share examples of how you've provided guidance and support to others, especially in high-pressure environments, to highlight your collaborative approach.
✨Demonstrate Your Analytical Skills
Given the focus on data integrity and performance metrics, be prepared to discuss how you analyse commercial risks and opportunities. Bring examples of reports or strategies you've developed that led to improved outcomes, showing your detail-oriented and analytical mindset.
