At a Glance
- Tasks: Lead commercial performance in retail, transport, and mobile sectors.
- Company: Dynamic organisation focused on customer-driven environments.
- Benefits: Autonomy to make an impact and enhance your career.
- Other info: Exciting opportunity with diverse challenges and career progression.
- Why this job: Drive growth and influence outcomes in fast-paced settings.
- Qualifications: Proven commercial leadership and negotiation skills.
The predicted salary is between 70000 - 90000 € per year.
Drive Commercial Performance Where It Matters Most
Are you a commercially sharp leader who thrives in fast‑paced, customer‑facing environments? We're looking for a Head of Commercial to lead our Retail, Transport and Mobile portfolio—driving profitability, protecting margins, and unlocking value across high‑volume, high‑visibility contracts. This is a role where pace, agility and commercial instinct are key. You'll play a critical part in ensuring our contracts perform in dynamic, ever‑changing environments where customer expectations are high and operational excellence is essential.
Strategic Commercial Leadership
- Identify and capitalise on revenue and margin opportunities across a fast‑moving portfolio
- Provide hands‑on commercial support to Account Directors and Managers
- Support winning and retaining key retail and transport contracts in competitive markets
Contract & Performance Management
- Oversee commercial processes including variations, pricing changes, and compliance tracking
- Ensure price uplifts and indexation are implemented accurately and on time
- Maintain strong governance of contract documentation and data accuracy
Operational & Financial Impact
- Support mobilisations and re‑mobilisations in live, customer‑facing environments
- Lead commercial input into account performance reviews, re‑pricing, and turnaround strategies
- Work closely with operational teams to quickly resolve disputes and minimise disruption
Insight, Risk & Reporting
- Deliver clear, real‑time insight into risks, opportunities, and performance trends
- Enable quick decision‑making to protect margin and drive growth
Collaboration & Leadership
- Build strong relationships with clients in fast‑paced retail and transport environments
- Coach and support teams with practical commercial guidance and training
- Contribute to wider business priorities and improvement initiatives
Your Experience & Expertise
- Proven commercial leadership within the FM sector, ideally supporting retail or transport environments
- Strong track record of driving profitability in high‑volume, operationally complex contracts
- Deep understanding of commercial models, pricing mechanisms, and contract frameworks
- Strong knowledge of SLAs, KPIs, and performance‑driven commercial risk
- Experienced in negotiation and dispute management in live environments
Your Skills & Style
You are a proactive and commercially driven leader who thrives in fast‑paced, customer‑focused environments. You bring energy and resilience, with the ability to stay calm and solution‑focused under pressure while managing competing priorities. A strong communicator, you build credibility quickly with stakeholders and clients, confidently influencing decisions and driving performance. You are highly organised and analytical, able to turn complex data into clear, actionable insight at pace. With a practical, hands‑on approach and strong negotiation skills, you are comfortable operating at both strategic and operational levels to deliver results.
Why Join Us?
This is an exciting opportunity to lead commercial performance across some of the most dynamic and customer‑driven sectors, where no two days are the same. You'll be at the forefront of delivering value in fast‑paced retail and transport environments, working closely with senior stakeholders and clients to influence outcomes and drive growth. As part of a forward‑thinking and collaborative organisation, you'll have the autonomy to make real impact—enhancing performance, shaping strategy, and progressing your career in a role where pace, challenge, and opportunity go hand in hand.
Ready to Take the Lead?
If you're ready to bring your commercial expertise to a fast‑paced, customer‑centric environment, we would love to hear from you.
Head of Commercial - Retail, Transport and Mobile employer: Mitie Group plc.
Join a forward-thinking organisation that values agility and commercial acumen, where you can lead the charge in enhancing performance across dynamic retail and transport sectors. With a strong emphasis on collaboration and employee growth, you'll have the opportunity to influence key outcomes while enjoying a supportive work culture that prioritises innovation and excellence. This role offers not just a chance to drive profitability but also to shape your career in an environment that thrives on challenge and opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial - Retail, Transport and Mobile
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its competitors, and come armed with questions that show your interest. Practice your answers to common interview questions, but also be ready to think on your feet—agility is key in fast-paced environments!
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss specific examples of how you've driven profitability and managed contracts in previous roles. Use data to back up your claims and demonstrate your understanding of SLAs and KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying—persistence pays off!
We think you need these skills to ace Head of Commercial - Retail, Transport and Mobile
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Commercial. Highlight your experience in retail, transport, and mobile sectors, showcasing how you've driven profitability and managed complex contracts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've tackled challenges and delivered results in similar roles.
Showcase Your Leadership Skills:We want to see your leadership style! In your application, mention how you've coached teams and built strong relationships with clients. Highlight any instances where your strategic input made a significant impact.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Numbers
As a Head of Commercial, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you've managed margins and maximised revenue.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to share your approach to coaching and supporting teams. Think about times when you've influenced decisions or led a team through challenging situations. Highlight your ability to build relationships with clients and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in fast-paced environments. Prepare for scenarios related to contract management, pricing changes, or dispute resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Agility and Adaptability
In a dynamic sector like retail and transport, agility is key. Share examples of how you've adapted strategies in response to changing market conditions or customer expectations. Show that you can think on your feet and make quick, informed decisions to protect margins and drive growth.
