Detention Custody Officer Manager - Heathrow VB & AP in Hatton

Salary £38,490 per annum plus payment for any additional hours. 42 hours per week. Current pattern 7 days per week, 4 on 4 off, including days and nights.

Responsibilities

• To be responsible for the day to day management of Detention Custody Officers (DCO), ensuring service delivery is maintained and delivered in accordance with company policies, procedures and contractual standards.
• Provide advice, coaching and support to DCO staff in order to help achieve KPI's and provide a flexible and safe operation.
• To be responsible for the daily management of an area/areas of the Mitie Care + Custody Detention and Escorting contract, as allocated, ensuring an effective operation is delivered in line with company policies and procedures and contractual standards and maintain all SOP's and LOP's are kept up to date.
• Manage, motivate, coach, monitor and support staff to maximise their performance and ensure they are fully informed about and work in accordance with company policies and procedures and contractual requirements through E-Learning oversight and briefings.
• Monitor performance, against laid down criteria as required and to actively support the Senior Management Team to develop service improvements through Driver Behaviours, sickness monitoring, Fleet issues and general quality assurance to avoid service credits.
• Identify and escalate appropriately incidents which may either impact on the smooth running of the operation, or the safety, security or welfare of residents, staff or members of the public.
• Fulfil the responsibilities of the Senior Manager on site during an incident until a Senior Manager is available (if appropriate) to ensure the situation is managed in line with relevant standards and requirements.
• Manage the area/s to ensure health and safety is embedded into the operation and a safe environment is maintained through Risk Management and MISHE.
• Develop a climate whereby high standards of cleanliness and good order are maintained within the site.
• Raise and maintain staff awareness on security so that security within the operation is maintained.
• Organise and manage the provision of accurate data for management information through Email, MEDS and RMS so that informed decisions can be taken.
• Manage changes to Staffing reports as required to meet the needs of the business.
• Maintain regular liaison with the operational control centre to ensure accurate and current communication.
• Manage the accurate completion of all necessary documentation in line with company policies and procedures, highlighting any potential issues and discrepancies and the completion of investigations.
• Attend IMB, ECMT and Management meetings, both off site and via Teams as required.
• Take ownership of Site finances in the form of Petty Cash returns and Overtime statistics.

Qualifications

• Managerial experience with a custodial environment is desirable.
• Experience as a DCO is essential.
• UK citizen, Citizen of the Commonwealth with your own indefinite leave to remain (not through marriage) or EEA citizen.
• Valid and in-date passport, with no restrictions on your stay in the UK.
• Continuously resided in the UK for the previous 3 years with no more than 3 months spent overseas at any one time.
• Specific driving compliance is attached to this role.
• Full NI manual driving licence with at least 12 months post qualifying experience.
• Fewer than 7 points on your NI Driving Licence.
• Have not been subject to a driving ban within the last 12 months (from date of ban ending).
• Not currently bankrupt.
• Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance-including prescribed medication-that may impair their ability to perform their duties safely.
• This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.
• If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this with us as part of the recruitment process.
• We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.
• To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme.
• By applying, you acknowledge that participation in this testing is a condition of employment.
• The position is exempt from the Rehabilitation of Offenders Act; Successful candidates will be required to undergo Enhanced DBS and vetting to a level of Counter Terrorist Checked (CTC).

Note

• Interviews date referenced: 25th February 2026, 1 day only. This posting does not indicate that the role is closed.