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For Companies At a Glance
- Tasks: Escort and transport immigration residents safely while maintaining high security standards.
- Company: Join a supportive team at Heathrow with a focus on respect and care.
- Benefits: Enjoy structured shifts, competitive salary, and a range of perks including discounts.
- Why this job: Make a real difference while gaining valuable skills and career growth opportunities.
- Qualifications: No prior experience needed; just bring your communication skills and resilience.
- Other info: Receive full training, including a paid 4-week course and on-the-job mentoring.
The predicted salary is between 24800 - 37440 £ per year.
Detainee Custody Officer - Heathrow Vehicle Base. Salary £31,080.00 based on 40 hours per week.
What We're Looking For
We are looking for respectful, caring, and resilient individuals to join our team. If you have:
- strong communication and interpersonal skills;
- a calm and non-judgemental approach;
- great problem-solving abilities;
- the ability to stay composed under pressure.
What You'll Be Doing
As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for:
- Escorting and transporting immigration residents within the UK
- Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
- Maintaining high security and safety standards while treating residents with dignity and respect
This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.
Note: No prior experience or qualifications are needed — full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.
Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.
Why Join Us?
- Work-life balance — structured shifts for stability, up to 1 year in advance so you can plan your goals and travel
- Career growth — start with a Level 3 Apprenticeship, with opportunities for leadership roles
- Continued personal development with full support given to enhance your career
- Free parking and uniform
- A great selection of benefits including access to online GP services, share options and a generous holiday allowance
- Pension and Life assurance
- Reward & Recognition scheme
- Discounts including cinema, online shopping, leisure centre memberships, holidays, and Health & Wellbeing Benefits
Essential Requirements
- Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
- Hold a valid UK passport
- Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
- Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
- Hold a full UK manual driving licence (at least 12 months of experience)
- Have fewer than 7 points on your licence and no driving bans in the last 12 months
- Be over 21 years of age
- Due to safety-critical nature of this role, not be under the influence of any substance that may impair duties (including prescribed medication). This includes THC-based prescriptions due to lack of reliable evidence on safe levels in the system.
- If currently prescribed medication that may affect safety-critical tasks, discuss this with us during recruitment
- We are committed to reasonable adjustments under the Equality Act 2010
- Random drug and alcohol testing programme; participation is a condition of employment
Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.
Application Process
Successful candidates will be invited to an assessment process which includes:
- Interview
- Capability assessments
- Full vetting screening
Ready to take the next step? Apply now and start your journey with us!
Detention Custody Officer - Heathrow VB in Hatton employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Detention Custody Officer - Heathrow VB in Hatton
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for your interview, you’ll impress them with your knowledge and enthusiasm about working as a Detention Custody Officer.
✨Tip Number 2
Practice your communication skills. As a DCO, you'll need to be calm and respectful under pressure. Role-play common scenarios with a friend to build your confidence and get comfortable with handling challenging situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and respect the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the latest updates and opportunities within our team.
We think you need these skills to ace Detention Custody Officer - Heathrow VB in Hatton
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application to highlight the skills and qualities we’re looking for. Mention your strong communication skills and any experience dealing with challenging situations – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid jargon. This helps us understand your qualifications and experiences without any confusion.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Detention Custody Officer. Familiarise yourself with the key aspects of the job, such as escorting and transporting immigration residents, maintaining safety standards, and treating individuals with dignity. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
This role requires strong communication and interpersonal skills, so be prepared to discuss examples from your past experiences where you've demonstrated these abilities. Think about times when you've handled challenging situations or worked with people in distress. Sharing these stories will highlight your suitability for the position and your calm, non-judgemental approach.
✨Stay Composed Under Pressure
Given the nature of the job, it's crucial to convey your ability to remain calm under pressure. During the interview, you might be asked situational questions that test your problem-solving skills. Practice responding to hypothetical scenarios where you need to manage stress or resolve conflicts, showcasing your resilience and composure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the role and the company. Ask about the training process, career growth opportunities, or how the team supports each other in challenging situations. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
