At a Glance
- Tasks: Lead and innovate Mitie's Retail Crime Strategy while managing criminal threats.
- Company: Join a leading security firm with a focus on retail crime prevention.
- Benefits: Competitive salary, career growth, and opportunities to influence industry standards.
- Other info: Dynamic role with opportunities for innovation and strategic influence.
- Why this job: Make a real impact in retail security and shape the future of crime prevention.
- Qualifications: Proven leadership in crime or security, with strong relationship-building skills.
The predicted salary is between 80000 - 100000 £ per year.
Role Purpose
The Director of Crime & Intelligence is responsible for leading the strategic and operational delivery of Mitie's Retail Crime Strategy across the sector. The role operates as a key internal enabler, working closely with Strategic Client Directors (SCDs) and operational leaders to embed a consistent, intelligence-led approach to managing criminal threats, while also acting as an external ambassador for Mitie. The postholder will ensure the effective identification, assessment, and management of criminal threats impacting clients, while enhancing service delivery, strengthening partnerships, and driving innovation. The role balances internal leadership and capability building with outward-facing representation to influence industry best practice and strengthen Mitie's position in the market.
Strategic Leadership & Internal Enablement
- Lead the delivery and continuous evolution of the Mitie Retail Crime Strategy across the sector.
- Act as a strategic partner to SCDs and operational leaders, providing expert advice and enabling the effective management of crime risk across contracts.
- Embed a consistent, intelligence-led approach to crime prevention across the Retail division.
External Leadership, Representation & Partnerships
- Act as a visible external leader representing Mitie across industry forums.
- Influence national retail crime strategy and best practice.
- Build partnerships with law enforcement, government and industry bodies.
- Lead intelligence-sharing initiatives to tackle retail crime.
- Strengthen Mitie's external profile, thought leadership, and market position.
- Act as escalation point for high‑profile or sensitive client issues.
Crime & Intelligence Capability
- Support and guide Crime & Intelligence teams to deliver a consistent, high‑quality service across all contracts.
- Ensure robust frameworks are in place to identify, assess, and manage criminal threats effectively.
- Drive standardisation and best practice to support operational excellence.
Innovation & Continuous Improvement
- Identify and implement innovative solutions, tools, and technologies to enhance crime prevention and threat management.
- Lead continuous improvement initiatives to strengthen internal capability and improve client outcomes.
Insight & Reporting
- Deliver high‑quality Retail Crime Insights and analysis.
- Translate data into actionable operational and commercial outputs.
Horizon Scanning & Strategic Insight
- Lead proactive horizon scanning to identify emerging crime trends, risks, and external factors that may impact Mitie clients and the wider Retail sector.
- Translate external intelligence, industry developments and partnership insights into actionable recommendations, ensuring key findings are fed back into sector strategy, operational delivery and client solutions.
Stakeholder & Client Engagement
- Support client requests, providing expert advice and tailored solutions to manage crime‑related risks.
- Act as a trusted advisor to both internal stakeholders and external clients, balancing commercial and operational priorities.
Business Development
- Support bids and tenders with subject‑matter expertise.
- Identify opportunities to grow Mitie's Retail Crime offering.
Key Skills & Experience
- Proven senior leadership experience within crime, intelligence or security environments (ideally within retail).
- Demonstrated experience in leading, coaching and developing colleagues, with a focus on building high‑performing teams, strengthening capability and fostering a culture of accountability, continuous improvement and engagement.
- Proven ability to influence and support stakeholders and teams outside of direct line management, building strong relationships to drive alignment, accountability and delivery of strategic crime and intelligence objectives.
- Demonstrated expertise in delivering strategic initiatives end‑to‑end, with the credibility and confidence to influence, challenge and partner with very senior internal stakeholders (SCDs, SLT) and external clients, industry bodies and partners at executive level.
- Strong understanding of retail crime, threat assessment and intelligence‑led risk management.
- Experience representing organisations at industry forums and building strategic partnerships.
- Ability to translate complex data into actionable insights for commercial and operational audiences.
Success Measures
- Effective delivery and embedding of the Retail Crime Strategy across the sector.
- Successful delivery of the agreed objectives for the year.
- Client recognition through positive NPS results.
- Positive feedback from SCDs and operational leaders on internal support and value‑add.
- Improved identification and mitigation of criminal threats impacting clients.
- Strength and impact of external partnerships and industry engagement.
- Contribution to business growth and client retention through enhanced crime capability.
Director - Crime & Intelligence - Retail & Shopping Centres in Hardingstone employer: Mitie Group plc.
Mitie is an exceptional employer, offering a dynamic work environment where strategic leadership and innovation in crime prevention are at the forefront. With a strong focus on employee growth, we provide opportunities for professional development and the chance to influence industry best practices while working closely with key stakeholders. Our collaborative culture fosters accountability and continuous improvement, making Mitie a rewarding place to build a meaningful career in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Crime & Intelligence - Retail & Shopping Centres in Hardingstone
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals at events or forums. It’s all about building relationships that can lead to opportunities, so don’t be shy!
✨Tip Number 2
Showcase your expertise! When you’re chatting with potential employers or at networking events, share your insights on crime trends and intelligence strategies. This will position you as a thought leader in the field.
✨Tip Number 3
Be proactive! Reach out to companies you admire, like Mitie, and express your interest in their work. A well-timed email or LinkedIn message can make a big difference and show your enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our Retail Crime Strategy.
We think you need these skills to ace Director - Crime & Intelligence - Retail & Shopping Centres in Hardingstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in crime and intelligence, especially within retail. We want to see how your skills align with our Retail Crime Strategy and the specific requirements of the role.
Showcase Your Leadership Skills:As a Director, we’re looking for someone who can lead and inspire teams. Use your application to demonstrate your past leadership experiences, particularly in building high-performing teams and driving strategic initiatives.
Highlight Your External Engagement Experience:Since this role involves acting as an ambassador for Mitie, it’s important to showcase any experience you have in representing organisations at industry forums or building partnerships. Let us know how you've influenced best practices in the past!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know the Retail Crime Landscape
Before your interview, dive deep into the current trends and challenges in retail crime. Familiarise yourself with Mitie's Retail Crime Strategy and think about how you can contribute to its evolution. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience in crime, intelligence, or security environments. Be ready to discuss how you've built high-performing teams and fostered a culture of continuous improvement. This is crucial for demonstrating your fit for the Director position.
✨Prepare for Stakeholder Engagement Scenarios
Think of specific instances where you've influenced stakeholders outside your direct line management. Be prepared to discuss how you built relationships and drove alignment on strategic objectives. This will illustrate your ability to act as a trusted advisor, which is key for this role.
✨Translate Data into Actionable Insights
Brush up on your ability to interpret complex data and translate it into actionable insights. Prepare to discuss how you've used data analysis in past roles to inform decision-making and improve outcomes. This skill is essential for delivering high-quality Retail Crime Insights.
