At a Glance
- Tasks: Build customer relationships and manage service delivery with a focus on efficiency.
- Company: Dynamic company prioritising customer service and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on customer satisfaction and teamwork.
- Why this job: Join a team where your organisational skills can shine and make a difference.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Job objectives and responsibilities: Build and maintain effective professional customer relationships and communications.
Help manage customer service delivery and communications as part of the service department.
Communicate with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
Update relevant customer records in the system database.
Ensure the client is fully updated via relevant portals for every service job.
Cost all jobs efficiently to avoid financial issues.
Complete all admin duties in a timely manner.
Respond to client queries relating to job updates.
Adhoc duties assisting with service desk and small works administration as required.
Responsibilities
- Process and maintain customer records.
- Ensure compliance; obtain and verify certificates/documentation from engineers/subcontractors and ensure legibility and standards.
- Cost all jobs completed by engineers/subcontractors from previous days and ensure relevant POs are in place while not exceeding spend levels.
- Utilise correct SORs for specified customers; upload certificates and updates via web portals or email.
- Read job notes to ensure the job is fully completed before costing.
- Update asset spreadsheets/documentation as required.
- Obtain uplifts for purchase orders to avoid invoice queries; deal with financial queries to prevent invoice issues.
- Liaise between internal departments to resolve customer issues; distribute follow-on calls from engineers PDA to relevant teams/schedulers.
- Update systems applications with customer information and log calls, ensuring all information is present and correct to assist the department.
- Obtain purchase orders for remedial works carried out; assist scheduling to achieve targets and meet SLAs to improve customer objectives.
- Maintain excellent attention to detail; handle complaints professionally and report actions to the relevant Manager.
- Carry out any other duties as requested by Management.
Person Specification / Qualifications
- Excellent customer relationship skills with a professional telephone manner.
- Team player who can work autonomously in supporting the service team and customer queries.
- Advanced communication and organisational abilities.
- Familiar with Microsoft applications, preferably advanced.
- Commercially astute, used to a contract operating environment with SLAs and KPIs.
- Enthusiasm in a growing, customer-focused environment.
- Passion for exceptional customer service delivery.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Costing Administrator in Hardingstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Costing Administrator in Hardingstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
