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- Tasks: Lead a dynamic team in a fast-paced control room environment.
- Company: Join a national operations centre dedicated to excellence and leadership development.
- Benefits: Competitive salary, flexible benefits, and real progression opportunities.
- Why this job: Step into a leadership role and shape the future of operations.
- Qualifications: Experience in operations or administration with a proactive mindset.
- Other info: Enjoy ongoing training and a supportive environment for aspiring managers.
The predicted salary is between 28000 - 38000 £ per year.
Overview
National Operations Centre, Northampton
£33,500 per year
4 on / 4 off - Days & Nights
Permanent, Full-Time.
This is more than a senior controller role. We are looking for someone ready to step into leadership. Not someone who just wants to "do the job" - but someone who wants to own it, improve it, and progress from it. As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard. This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.
What You'll Be Responsible For
- Lead from the front—operationally and behaviourally.
- Supervise and support a team of Controllers across day and night shifts.
- Monitor live staffing, attendance, welfare checks, and incident response.
- Ensure duress activations and escalations are handled correctly and promptly.
- Oversee workload distribution during peak periods.
- Maintain exceptional accuracy in reporting and incident logging.
- Lead structured handovers between shifts.
- Coach team members to improve performance and confidence.
- Identify process improvements and drive standards upward.
- Act as the first point of escalation before matters move to senior management.
The Type of Person We're Looking For
- A senior controller ready for leadership
- A shift lead in operations, logistics, or monitoring
- A high-performing administrator who naturally takes ownership
- An aspiring manager looking for their first formal leadership role
Qualifications and Attributes
- Proactive — you spot problems before they become issues
- Highly organised — accuracy is non-negotiable
- Confident making decisions under pressure
- Comfortable managing performance and having honest conversations
- Strong across multiple systems at once
- Able to remain calm when everything happens at the same time
What You'll Get
- £33,500 salary
- Genuine management experience
- 4 on / 4 off shift pattern
- Full leadership support and development
- Real progression opportunities within the National Operations Centre
- A role where your standards shape the team
Why Join Us?
Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong - we fix it. When someone doesn’t arrive on site - we act. When welfare checks are missed - we intervene. As Team Leader, you’ll ensure your team does that flawlessly. Our success is built on quality people - and we’re serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
- Virtual GP access for you and your household
- Salary Finance scheme with early wage access and competitive loans
- Flexible lifestyle benefits platform (Choices) - including buying extra holiday
- High street discounts via MiDeals
- Cycle-to-work scheme
- Life cover up to four times your salary
- Enhanced pension contributions
- Save-as-you-earn scheme
- Mitie Matching Share Plan
- Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
- Ongoing training and development opportunities
If you’re ambitious, proactive, and ready to lead - apply now. We’re not just hiring a supervisor. We’re hiring the next operational leader.
Control Room Team Leader / Supervisor in Hardingstone employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Team Leader / Supervisor in Hardingstone
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As a Control Room Team Leader, you'll need to demonstrate your leadership skills. Think of examples from your past where you've led a team or solved a problem under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Control Room Team Leader / Supervisor in Hardingstone
Some tips for your application 🫡
Show Your Leadership Potential: In your application, make sure to highlight any experiences where you've taken charge or led a team. We want to see that you're not just looking to do the job, but that you're ready to own it and drive improvements.
Be Specific About Your Skills: When detailing your skills, be specific about how they relate to the role. Mention your organisational abilities, decision-making under pressure, and any experience with multitasking in fast-paced environments. This will help us see how you fit into our team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and attributes mentioned in the job description. Show us why you’re the perfect fit for the Control Room Team Leader role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MITIE GROUP PLC
✨Understand the Leadership Expectations
Before your interview, take some time to really grasp what it means to be a Control Room Team Leader. Research leadership styles and think about how you can demonstrate your ability to lead from the front. Be ready to share examples of how you've taken ownership in previous roles.
✨Showcase Your Problem-Solving Skills
In this role, being proactive is key. Prepare to discuss specific instances where you've identified potential issues before they escalated. Think about how you can articulate your thought process and the steps you took to resolve those situations effectively.
✨Demonstrate Your Organisational Skills
Since accuracy is non-negotiable, come prepared with examples that highlight your organisational abilities. You might want to bring along a brief overview of how you manage multiple tasks or systems simultaneously, especially in high-pressure environments.
✨Prepare for Performance Conversations
As a future leader, you'll need to manage performance and have honest conversations. Think about how you would approach giving constructive feedback to team members. Practise articulating your thoughts on how to motivate and coach others to improve their performance.
