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- Tasks: Monitor staffing and ensure safety across multiple sites during night shifts.
- Company: Join a leading operations centre dedicated to keeping people safe.
- Benefits: Competitive salary, flexible lifestyle benefits, and access to discounts.
- Why this job: Make a real difference in a fast-paced environment while enjoying work-life balance.
- Qualifications: Experience in operations or admin, calm under pressure, and tech-savvy.
- Other info: Full training provided with excellent career progression opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Overview
National Operations Centre, Northampton
£29,600 per year
4 on / 4 off - Nights
Permanent, full-time
Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn’t arrive on site, or when a lone worker misses a welfare check, you’re the one who spots it, acts on it, and keeps people safe. If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.
What You’ll Be Doing
- Keeping a live eye on staffing and attendance across multiple sites
- Managing the process when someone runs late, doesn’t turn up, or needs urgent support
- Monitoring welfare check calls and taking action if someone goes quiet
- Responding to duress alerts and escalating incidents quickly and calmly
- Handling calls and emails from sites and managers, often at the same time
- Recording incidents and actions accurately so nothing is missed
- Supporting smooth handovers so the next shift knows exactly what’s going on
This is a role where attention to detail matters and people rely on you.
Who We’re Looking For
- Confident using multiple computer systems at once
- Calm under pressure and able to think clearly when things get busy
- Naturally organised, accurate, and switched on
- Comfortable speaking to managers, clients, and site staff
- Reliable and flexible enough to work night shifts
If you’ve worked in operations, admin, call handling, logistics, or a live monitoring environment, you’ll feel right at home.
What You’ll Get
- £29,600 salary
- A proper 4 on / 4 off shift pattern (real work-life balance)
- Full training - we don’t throw you in at the deep end
- A secure, professional working environment
- A role that actually matters
Why Join Us?
Because this isn’t just admin. It’s control, coordination, and calm decision-making in a role where your actions genuinely make a difference. If you’re looking for a job that keeps you engaged, challenged, and trusted - apply now.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Control Room Administrator - Nights Only in Hardingstone employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Administrator - Nights Only in Hardingstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and how you handle pressure, just like in the Control Room Administrator role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in operations or call handling. Show us how your skills align with what we’re looking for!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Control Room Administrator - Nights Only in Hardingstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Control Room Administrator role. Highlight your experience in operations, admin, or any relevant fields that show you can handle the fast-paced environment we thrive in.
Showcase Your Skills: We want to see how you can keep calm under pressure! Use examples from your past experiences where you've successfully managed multiple tasks or made quick decisions. This will help us understand how you'd fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will make it easier for us to see why you're a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MITIE GROUP PLC
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Control Room Administrator. Familiarise yourself with the tasks like monitoring staffing, handling duress alerts, and managing multiple calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this role involves making quick decisions in a fast-paced environment, practice staying calm when discussing scenarios that might arise. Think of examples from your past experiences where you successfully managed stressful situations, as this will highlight your ability to think clearly under pressure.
✨Showcase Your Tech Skills
Being confident with multiple computer systems is crucial for this job. Be prepared to discuss your experience with relevant software or tools. If you have any specific examples of how you've used technology to improve processes or solve problems, make sure to share those during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the training process, team dynamics, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
