At a Glance
- Tasks: Engage with the public, ensure safety, and support railway staff on SWR services.
- Company: Join Mitie, a leader in security and reassurance services.
- Benefits: Earn £15.82 per hour, guaranteed 40 hours weekly, plus exclusive discounts and training.
- Other info: Flexible hours, dynamic work environment, and opportunities for career growth.
- Why this job: Make a real difference by ensuring passenger safety and enhancing their travel experience.
- Qualifications: SIA Door Supervisor Licence required; experience in security or law enforcement preferred.
The predicted salary is between 32900 - 32900 € per year.
Location: Portsmouth and Southsea Station
Hourly Rate: £15.82
Contract Type: Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role:
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities:
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body-worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health & Safety and site-specific operational procedures
- Undertake any additional reasonable duties as requested by senior staff or station management
What We're Looking For:
- Valid and in-date SIA Door Supervisor Licence (required)
- Previous experience in transport, public-facing security, or law enforcement preferred
- Confidence in dealing with challenging situations professionally and calmly
- Strong communication skills with a customer-focused approach
- Ability to work independently while following procedures
- Willingness to work flexible hours, including weekends and public holidays
What We Offer:
- Competitive pay at £15.82 per hour
- Guaranteed minimum 40 hours per week, with opportunities for more
- Life cover of at least £10,000
- Access to Virtual GP services
- Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
- Recognition through Mitie Stars – with prizes of up to £10,000
- Access to a wide range of training and development opportunities
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Locations
Response Officer in Hampshire, Portsmouth employer: Mitie Group plc.
Mitie is an exceptional employer, offering a dynamic work environment for Response Officers at the Portsmouth and Southsea Station. With competitive pay, guaranteed hours, and a strong focus on employee development, we foster a culture of support and recognition, ensuring our team members feel valued and empowered. Join us to make a meaningful impact on passenger safety while enjoying flexible benefits tailored to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research Mitie and the SWR network. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Response Officer, you'll need to engage with the public and handle challenging situations. Role-play scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Be flexible and ready to adapt! The role requires working various hours, so highlight your willingness to take on shifts at different times. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Response Officer in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Response Officer role. Highlight your relevant experience in public-facing security or law enforcement, and don’t forget to mention your SIA Door Supervisor Licence!
Showcase Your Communication Skills:Since this role involves engaging with the public, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve successfully handled challenging situations or provided excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We want to see what makes you a great fit for the team without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that might arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Response Officer, you'll need to engage with the public and provide reassurance. During the interview, practice clear and confident communication. Use examples from past experiences where you've successfully interacted with the public or handled challenging situations to demonstrate your skills.
✨Demonstrate Flexibility and Reliability
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight any previous roles where you had to adapt to changing schedules or work under pressure. This will reassure the interviewer that you can meet the demands of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd respond to specific situations, such as dealing with disruptive individuals or emergencies. Think through your responses ahead of time, focusing on your ability to remain calm and professional while ensuring safety and compliance.
