At a Glance
- Tasks: Be the friendly face of Lloyds Banking Group, ensuring every visitor feels welcomed and valued.
- Company: Join Mitie, a leader in providing exceptional guest services.
- Benefits: Earn £13.45 per hour with a Monday to Friday schedule and great work-life balance.
- Other info: Dynamic role with opportunities to connect and grow within a prestigious organisation.
- Why this job: Make a real impact by creating memorable experiences for visitors and colleagues alike.
- Qualifications: 2 years in hospitality or corporate environments, with top-notch communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Lobby Ambassador (Corporate Receptionist) – Mitie for Lloyds Banking Group, Halifax.
Availability: Monday to Friday 8am to 5pm.
Reporting to: Regional Guest Services Lead.
Role Overview
As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace.
With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression.
You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own!
You will understand and enjoy the art of service, and be a true professional.
Key Responsibilities
- Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Set up and reset meeting rooms and event spaces to specified layouts.
- Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
- Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
- Proactively manage queues to streamline arrival and departure experiences.
- Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Coordinate with housekeeping, catering, and other departments to uphold agreed standards and oversee the lobby environment.
- Connect visitors with where they need to be in the building.
- Vigilantly keep colleagues and visitors safe, ensuring security.
Main Duties
- Maintain a high level of professionalism, adhering to company policies and procedures.
- Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
- Perform floor walks and service audits, logging any necessary work orders.
- Build rapport with frequent visitors, keeping the team informed about their preferences.
- Provide comprehensive information about local attractions, services, and events.
- Ensure VIP guests receive exceptional service and satisfaction.
- Triage and respond to colleague queries via various platforms, referring them as needed.
- Act as a tangible and accessible point of service for all inquiries.
- Work closely with client’s workplace experience teams to support their initiatives, activities and events.
Qualifications
- Experience: Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- IT: Ability to handle a high volume of queries over different platforms.
- Customer Service: "How can I help" mindset – aligned with that of a 5-star hotel.
- Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.
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