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- Tasks: Be the friendly face of Trinity Leeds, helping guests and solving their queries.
- Company: Join a vibrant shopping centre with a focus on exceptional guest experiences.
- Benefits: Earn ÂŁ12.60 per hour with flexible part-time shifts and potential for permanent employment.
- Why this job: Make a difference in guests' day while developing your customer service skills.
- Qualifications: Retail experience and a passion for helping others are essential.
- Other info: Enjoy a dynamic work environment with opportunities to grow and learn.
The predicted salary is between 10 - 15 ÂŁ per hour.
Rate of pay: ÂŁ12.60 per hour
Contract: Temp to Permanent
Type of Employment: Part time
Shift Pattern: four 5-hour shifts, hours between 08:30 and 20:00 (following a four-week rotation)
Location: Shopping Centre – Trinity Leeds, Leeds
Note: This role starts 1st April 2026
Responsibilities:
- Take ownership of all enquiries at the reception / guest lounge area, using questioning and listening skills to identify and offer solutions to guests’ needs.
- Build strong relationships with colleagues as part of a "one team" approach to customer service and achieving business objectives.
- Respond to emails in a professional and timely manner while maintaining appearance and housekeeping standards of the Guest Services lounge.
- Maintain a professional appearance and follow rules regarding personal presentation.
- Answer telephone queries clearly and professionally, manage Trinity Leeds Gift card sales and lost property.
- Support on centre events (e.g., summer / winter activations, craft clubs, Sip sessions, Artisan Markets) as part of the guest services team.
- Support the management team with administrative tasks and provide assistance as needed to maintain a high standard of work.
- Lead by example for the “Made you smile” and “Mystery shopper” initiatives where applicable.
- Stay vigilant and report any suspicious activity to the Control Room; support with Fire Emergency procedures as instructed.
- Follow correct procedures to forward customer complaints to the Client and uphold Trinity Leeds and Landsec Values.
What we are looking for (Qualifications and attributes):
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Minimum of 2 years in retail or a similar background
- Excellent customer service and communication skills
- The ability to solve problems
- Target driven
- Confident, positive and professional attitude
- Must be passionate about Guest Service
- Must be able to work as part of a team and on own initiative
- Excellent communications skills
- Must have a professional attitude to flexible working hours
- Must be able to deal with challenging and difficult situations
Guest Services Host - Trinity Leeds employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host - Trinity Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Trinity Leeds and Landsec. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different guest situations. Being able to demonstrate your problem-solving skills will show that you're ready to take ownership of enquiries.
✨Tip Number 3
Dress to impress! Since this role is all about maintaining a professional appearance, make sure you look the part for your interview. It shows you’re serious about the position and understand the importance of presentation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Services Host - Trinity Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for guest service shine through! We want to see that genuine enthusiasm you have for helping others and making their experience memorable.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in retail or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional: Keep your tone professional but friendly in your written communication. Remember, we’re looking for someone who can communicate clearly and effectively, just like you would with our guests at Trinity Leeds.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Services Host. Familiarise yourself with the key tasks like handling enquiries, managing gift card sales, and supporting events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about times when you solved problems or went above and beyond for a guest. This will show that you’re not just capable but genuinely passionate about providing great service.
✨Practice Professional Communication
Since communication is key in this role, practice how you would respond to common queries or complaints. Be clear and concise, and remember to maintain a positive tone. This will help you feel more confident during the interview and demonstrate your ability to handle challenging situations.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well in a team and also take initiative when needed. Share specific examples of how you've collaborated with colleagues or taken charge in a situation. This will show that you can contribute to the 'one team' approach they value at Trinity Leeds.